My wife and I really enjoyed our Baltic Cruise even with the few problems and observations we had made on our other voyage with the Emerald princess. Our first cruise was on the Emerald Princess 2007-2008 on the New years Cruise. We were totally impressed with the Emerald at that time and were thus hooked on the cruising life style. Emerald really had a very high WOW factor at that time with many activities demonstrations, games, lectures live bands at pool side. The food in the Horizon was varied. There were lots of choices to select from well prepared and presented. Never a line up as both sides of buffet were being used.
This cruise it was different. Emerald princess appears tired and lost its focus. Dessert selection was very narrow. It seems that in order to cut costs Princess is willing to lower what is being offered to their passengers. Even the lemonade is being watered down so that it is unrecognizable. Your choice of drink for adults at meal time in the Horizon is iced tea, tea, coffee, water, or watered down lemonade nothing else. It seems as though Princess is trying to save money by offering low cost items in buffet and limiting selection.
The main dining room is great. The selection is somewhat limited but of high quality and taste. Head waiter is always willing to go the extra mile eg another desert or fillet. Just ask.
If you are not happy let The food and beverage manager know using the cards in your stateroom. Place them in container at customer service desk. Believe me Princess takes these complaints/suggestions seriously. My complaints were resolved to my satisfaction the next day. Good for Emerald Princess!!! They do listen.
