Our family of 5 sailed on the 4th sailing of this beautiful new ship, and kept encountering unpleasant surprises that kept happening.
First, the lines are long. There was a long line to get our boarding passes, with hundreds of passengers crowding to get to the check in desks. Next, there was a long line waiting for boarding pass photos due to equipment failure. Want a glass of water in the Lido dining room? Well, the water dispensers are crowded into corners, with no logical way to form a line to get the water. The buffet lines are long, with people cutting in, because the milk is between the salad and entrees. Once you get your food, you'll need to wait for a table, as they are either crowded or full of dirty dishes, waiting for the staff to clean.
Going ashore in the ports are chaotic, as passengers fight to get on the shuttles. We had to wait in line 45 minutes to get through security to get back on the ship at Venice.
The 24 hour ice cream was out of order at least 50 percent of the time, and the most appealing food in the dessert bar was for decoration!
The buffet food was typically bland, and breakfast was the same everyday. There are some options for custom omelets and sandwiches, but be prepared to wait in long lines to get some. The pasta dining is free for lunch, but the pasta was undercooked, and we received the wrong food.
The main dining room improved significantly on the 3rd night, after a new maitre'd was brought in. Hopefully some new management will arrive for the other dining rooms soon.
Be prepared to pay for extras on this ship. There is a dessert and coffee bar, but they charge per item. Want to watch a movie in the thrill theater? You'll have to pay. Want to use the internet on-board? Better take out a mortgage.
On the bright side, the dining room staff and room stewards were great, and among the best that we have seen. Now, they just need some better managers.