This was our 12th cruise, most having been on Carnival. I always wondered where the bad reviews came from, because I had not been on a "bad" cruise. Well this one fell into the "bad" review category.
Embarkation was not bad, had a short wait until boat was clear. We were with a group of 28 and had come into Miami a day early so we were at the dock early so lines were short. Some of us had booked a guarantee outside, which is what we got. But one family had 4 people squished into a triple! They were given a small cot to use that anyone over 3 foot could not fit into. We called our travel agent and they tried to work something out with Carnival but boat was sold out. Went to purser and the would try to change rooms after San Juan, after that they said after St Maarten, after that after St. Thomas...needless to say they were never moved and were not happy.
As I said we were a large group with 16 kids ages 5-17...very disappointed in the what was offered for kids to do! There was no basketball, ping pong, the only thing was in the arcade where is cost $1.00 per game! Pools were not open 1st 3 days, only the one small pool near the slide was open daily. No explanation just closed, one day at sea, was about 85 degrees and they started painting the edge of one of the pools!
The stop in San Juan is a waste, got there at 5:00pm, told on a tour most things were already closed. Why do they have such a short stay in St. Thomas? It's not like we had to be anywhere the next day, except at Sea. St. Thomas should be a longer stop. On the Pride they had an ice cream station with toppings etc. Nothing like that on the Victory...just soft-serve, no toppings. I even asked and they said NO, we don't have anything like that here.
Dining, food was good but here Carnival screwed up again, with the same family that had problems with room. They had a table of 8 and needed a table on nine, maitre d' came over and said "Sometime that happens and had them again squish together!
Layout of ship was quirky, I found the Pride a much better layout and would recommend that ship over the Victory. Excursions we did on our own and were very good...kids finally had a good time, too bad it took 3 days! Service was spotty at times, it was a hit and miss.
Debarkation was great if we only had know that they give you 60 minutes to carry all luggage off if you wanted to. We had changed out flight plans because original flight was at 12:30 in FLL and were worried about getting from MIA to FLL in time, changed non-stop to one stop flight at 4pm. If we had known about early exit we would have been much happier in getting home at 3:30 instead of 11pm. While on this subject they also should fix the customs check after St Maarten/before St. Thomas, I understand it needs to be done but they should have a better system then everyone going at same time and wait for hours to have passport/birth cert checked.