Great ports. Terrible Service Experience: Maasdam Cruise Review by RI-Lighthouse
Overall Member Rating
Great ports. Terrible Service Experience
Destination: Canada & New England
The entertainment was also sub-par. With few exceptions the entertainers were fair to OK but never special. The nightly showroom entertainment was repetitive. Also repetitive was the cruise director giving praise to the entertainers, staff, and every other employee he could think of. I expect the staff to be excellent and to be "invisible". Do great work without fanfare. More And certainly without the daily "thank the staff" and "fill out the survey". I didn't take a cruise to be required to give glowing employee evaluations.
This is likely be our last Holland America cruise. We need better service and a better overall on-board experience on our holidays. Less
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