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Azamara Journey is an intimate floating boutique hotel catering masterfully to the needs of its occupants.....Outstanding food....Service.....Entertainment....and an opportunity to visit seven amazing ports....The Concierge as well as Roxie, the Customer Service Rep. provided professional support to independent travelers....
Despite wretched weather, (It rained during the entire cruise, ) we were able to engage in the beauty and culture of each port...
Two days in London provided us with ample opportunities to engage in London Highlights....Bill and I purchased discount tixs at Leicster Square and saw Billy Elliot....(Tremendous!)
The Staff was upbeat and energetic.....Disembarkation was orderly and personal needs were attended to up until departure.
Our only glitch related to delayed and missed flights on United Airlines....The first flight was delayed one hour and forty minutes due to mechanical difficulties causing us to miss the connecting flight to Copenhagen....We experienced a layover and then we were shipped to Frankfurt from there onto Copenhagen! A stress-filled, nightmare!We unfortunately missed the first half day in Copenhagen and our planned itinerary was kaput! (We had planned a special visit to a Copenhagen Synagogue ((planning to say prayers for a deceased friend!) It never happened because instead of arriving at 7:15 A.M. as had been anticipated, we arrived late Friday afternoon...totally bedraggled ....and unfortunately missed this cherished opportunity to say Kaddish! ((We incurred an additional cost of $300 to Azamara for the privilege of taking the anticipated early flight...The Customer Rep at United advised us that the responsibility falls on Azamara to compensate us for the cost and lost time in Copenhagen
as Azamara handled flight arrangements; all payments were paid directly to them. In effect, they were our Travel Agents...
Unfortunately we cannot take back the lost encounter at the Copenhagen Synagogue.... Airplane travel always has potential hassles....However we are expecting that Azamara, being the first rate Cruise Line that it represents to be, will be forthright in compensating us for the $300 we expanded for early arrival which never happened.!
Azamara offers a truly unique onboard experience! We look forward to future travel...perhaps their upcoming trip to the Balkans circumventing the Black Sea next August!
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