Carnival's Splendor, which took us to Puerto Vallarta and Cabo San Lucas for a week long 'fun' cruise, wasn't what I was expecting. We travel a ton, but this trip was very disturbing. Let me begin at the end.
Last day of the cruise, our room flooded. Water cascading from the ceiling and down the walls. Called Guest Services as we were trying to get ready for our evening. Supervisor showed up, assured us we would be contacted and that things would be resolved. After a night of dinner, dancing, gambling and visiting with family, we arrived to our room at two-thirty in the morning. We had to leave the ship by ten a.m. . The bed was pulled from wall. Bedding thrown in a corner on the floor. Side tables and lamps thrown on bed. Wet towels spread throughout the room. Our clothes, luggage and belongings thrown on the floor in a damp heap. Message light on phone. Message is: "Thank you, Mr. *****. We have solved the problem. If you would like a new room, please call."
I call. At two-thirty in the morning, they want us to pack all of our things that they threw on the floor, wait for an attendant, and move to an inside cabin. I want to have a supervisor look at the state of our room. Wait a half an hour. No response. I walk down the hall, find housekeeping, and a half hour after that, we crept into a damp bed, room still trashed, exhausted. Got to sleep by four in the morning. Nobody ever showed up. The result: Talk to guest services. Nothing. Talk to others. Nothing.
But let's start at the beginning.
It took three evenings to finally have my immediate family seated with the rest of my family for dinner. Ignored and put off for three days until we physically dragged our chairs through the dining room to the big table, scrunching in with them. Then, of course, they solved the problem. Day four. One hundred dollars cash was stolen from our cabin. Again, ignored. No comment from Carnival.
Snorkeling excursion in Cabo booked via Carnival: worst ever taken. 45 minute trip to destination, given 45 minutes to snorkel, except you had to swim for over ten minutes to reach the bouyed off section. Paid $80 per person (4 of us) for 25 minutes of snorkeling in twenty five feet of murky water. Took pictures, offered to compare them to the advertized pictures. Carnival declined to see them. Saw eight fish. Result: half of our excursion refunded.
One of our bags was put in the incorrect section. Couldn't find it. Left, flew home. Carnival found it. We paid for shipping of the luggage to our home. Response: 'Thank you for vacationing with Carnival.'
Sent several emails from home, we find out that for everything, we were compensated $60. Yes, that's right. Sixty dollars. You decide for yourself if you'd like to spend nearly six thousand dollars on a family vacation with Carnival and expect this in return.