MSC Divina Cruise Review by rimar: MSC Divina - Embarkation and Disembarkation - Shocking
Overall Member Rating
MSC Divina - Embarkation and Disembarkation - Shocking
Destination: Europe - Eastern Mediterranean
this is the second time we have cruised with MSC but it has been marred by their very poor procedures.
We had to fly to Verona, were then bussed over 100km to Venice to board. Although we hold MSC Member cards with priority boarding this was not possible at Venice so had to wait for 4 hours to get to our cabins.
The cruise itself was really good, staff extremely helpful and pleasant, entertainment good and MSC Divina is stunning and spotlessly clean.
And then it all turned sour. There were 15 of us in our party and we had to disembark very early, meeting at 7.30am to start this process - before anyone really felt like eating breakfast. We had asked if we could leave later but were advised that as a festival was on in Venice that day all roads were closed and water taxis not available from the industrial port we had to dock in and then advised we had to go to the airport. We were dropped off at airport approx 9.30am and our flight was not until 17.30. We spoke More to the MSC rep at airport about keeping our luggage but this was not possible and airport charged 6 euros per case (x15) and would have been approx 300 euros to get into Venice. MSC were desperate to get everyone off the ship as quickly as possible and did not really care about travelling with children or adults with medical conditions. Bearing in mind MSC sell their cruises as 8 days/7 nights it most certainly is not. On day 1 we got to our cabins at approx 5pm and had to depart on day 8 at 8am Bearing in mind this was a package booked by MSC they should have taken flight times into consideration during their disembarkation procedures and show some thought to their customers.
We will not book again with MSC because of this which is a real shame because everything else about the Cruise was brilliant.
Get your act together especially when it comes to the final day of what is a very expensive holiday and not let customers go away with a bad taste in their mouths, the solution was really quite easy, let cruisers stay on board to enjoy the facilities until at late as possible before transferring to the airport - we were not the only ones camping out on the grass Less
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