Overall, I'd say we had a wonderful cruise but there is a lot of room for improvement.
Positives: Room with veranda was great with adequate storage and great views. Cabin attendants came when we were gone every time. Towels, robes, etc were appropriate.
Food was excellent and plentiful.
Entertainment was surprisingly good. Brent Nixon was entertaining and a talented educator. I was interested in things I'm not usually interested in and learned a good deal. Lots of things to be involved in.
Scenery was beautiful and no picture can capture it for you.
You only have to unpack once and not check in and out and there is no way to see all of the places we saw otherwise.
Communication was poor. No information about boarding was given, not even the location of the ship. I found that on the Internet. We were told to be there by 3 when I called, but the ship was taking on passengers at noon when we got there. They served lunch at 1:00.
We never got a map of the ship to review so we could find things.
Internet was very expensive and slow.
The selling never stopped. Why would you go to Alaska to buy jewelry?
Children were unattended and running around.
Service was slow in the main dining room.
We were given wrong information from guest services after being on hold for 15 minutes.
Written communication came every night but so much more needed to be there. Maybe if you've done this several times, it's not needed but we weren't the only first timers. We talked to people who missed the Brunch because they didn't know what it was (excessive amount of food).
Things happened in the dining room downstairs and we could here it, but not see it. Strange. Shades were closed in the dining room on formal nights. Why would we not want to see the sights as we went by if we were near enough to a window?
Looking for luggage and getting a bus to the airport was awful. The bus driver for Gray Lines was good (Chuck). We got a tour on the way to the airport.
It would have been nice to know that the tendering to Juneau would take almost 2 hours. We gave up and didn't get off the ship. We were told 3PM but our number was called at 4. And knowing about tendering in advance would have been a great idea.
The 545 Express singers and the illusionist on board need to learn some manners. Talented yes, but insulting people is not a talent. Making fun of people is not a talent and if they want to know why people didn't applaud, they need to review the tape.
TV was never explained so we discovered that lots of information was there on our own.
We will cruise again, but with more information.
Suppose to be a tour through Ketchikan and to the totem poles. Tour guide was obnoxious and you couldn't hear what he was saying while on the road. Then he drug the group around the totems and told stories. Awful!
Drove to the top of the summit - good narration and some stops for pictures. Gorgeous scenery.