Subscribe today
Get Cruise Critic in your inbox

Rotterdam Cruise Review by cashback53

Home > Reviews > Member Reviews > Rotterdam Cruise Review by cashback53
Rotterdam
Rotterdam
Member Name: cashback53
Cruise Date: June 2012
Embarkation: Rotterdam
Destination: Baltic & Northern Europe
Cabin Category: D
Cabin Number:
Booking Method: Local Travel Agency
See More About: Rotterdam Cruise Reviews | Baltic & Northern Europe Cruise Reviews | Holland America Cruise Deals
Member Rating   2.0 out of 5+
Dining 2.0
Public Rooms 3.0
Cabins 5.0
Entertainment 2.0
Spa & Fitness 1.0
Family & Children Not Rated
Shore Excursions 2.0
Embarkation 4.0
Service 3.0
Value-for-Money 2.0
Rates 4.0
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
Expedia
Travelocity.com
American Discount Cruises
Onboard.com
Direct Line Cruises
iCruise.com
CheapCruises.com
Cruise.com
Priceline.com
Sponsored Links:

red arrow


Ship Facts: Rotterdam Review (by Cruise Critic!) | Rotterdam Deck Plans
Holland America Quality Drop
Holland America is a fallen star. This once superior line has substituted their bottom line for customer satisfaction. The cutbacks are obvious in all phases of HAL's performance.

Entertainment was the worst I have ever seen in over 30 cruises. Showing a movie in the main showroom does not constitute entertainment. In the movie theater they showed the kids movies on two nights. They had only one poolside party and one junk food party during the cruise. Sea days had almost nothing for us to do. Everything presented by the ship was a sales pitch for a future cruise or shore excursion. Other than the computer classes and a daily trivia game there was nothing available except things they wanted you to pay for (ie:, wine tasting, cooking, art auctions, bingo).

My impression was that HAL doesn't offer anything unless they are selling some product that adds to their revenue.

We had fixed dining. Most evenings they were sounding a gong for everyone to leave before we got our meal completed. Sometimes we had to skip the sweets to get out for the next seating. I think servers may have more tables to serve and there is not enough time to get everything done. The beef was never cooked the same way. I would order my beef cooked medium and it would sometimes be rare and running with blood. The next night it would be over cooked and dry.

The Lido was a disaster. They had 3 people on each end of the hall administering hand cleaning solution. This left fewer people to serve food and keep tables cleaned. The result was long lines getting food, dirty tables and floors.

The shore excursions we did with HAL were poor in quality. They got us to the ballet in Russia after the program had started. We had to walk in the rain for a couple of blocks because they dropped us off on the street instead of at the event. There is no way to put a good face on women in evening gowns walking through the mud in the rain to attend the ballet. These images will last a long time in my memory.

After doing a dozen cruises with this line, it is clear to me that HAL is on the decline. There has been a continual decline in the cruise experience on their ships. Their cuts have cost them my business as I will chose other lines for future trips.

Publication Date: 07/12/12
More Rotterdam Cruise Reviews

Read the previous Rotterdam review Read the next Rotterdam review

Like This Review?



Register for a Meet & Mingle!
More Baltic & Northern Europe Cruise Reviews
Cruise Critic's Rotterdam Review
Holland America Cruise Deals
Holland America Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.