Holland America is a fallen star. This once superior line has substituted their bottom line for customer satisfaction. The cutbacks are obvious in all phases of HAL's performance.

Entertainment was the worst I have ever seen in over 30 cruises. Showing a movie in the main showroom does not constitute entertainment. In the movie theater they showed the kids movies on two nights. They had only one poolside party and one junk food party during the cruise. Sea days had almost nothing for us to do. Everything presented by the ship was a sales pitch for a future cruise or shore excursion. Other than the computer classes and a daily trivia game there was nothing available except things they wanted you to pay for (ie:, wine tasting, cooking, art auctions, bingo).

My impression was that HAL doesn't offer anything unless they are selling some product that adds to their revenue. Read more