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Oriana Cruise Review by Richard GRANT

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Member Name: Richard GRANT
Cruise Date: July 2012
Embarkation: Southampton
Destination: British Isles & Western Europe
Cabin Category: LC
Cabin Number: F225
Booking Method: Cruise Line
See More About: Oriana Cruise Reviews | British Isles & Western Europe Cruise Reviews | P&O Cruises Cruise Deals
Member Rating   Not Rated
Dining Not Rated
Public Rooms Not Rated
Cabins Not Rated
Entertainment Not Rated
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation Not Rated
Service Not Rated
Value-for-Money Not Rated
Rates Not Rated
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Ship Facts: Oriana Review (by Cruise Critic!) | Oriana Deck Plans
Oriana - Grant Event
Just back from Oriana as part of the 'Grand Event' 3 July - a 4 night cruise. We had an enjoyable cruise, despite P&O! We met several lovely people, had some entertaining conversations, a number of laughs and saw some interesting sites.

The service from P&O unfortunately was not good, often it felt as though we 'four night cruisers' were an annoyance or inconvenience. Were we being penalised for not going for at least a seven night cruise? The 'Grand Event' was billed by P&O as being 'the pinnacle of our celebrations this year'. Well I suppose it was for P&O personnel, but they seem to have overlooked the fact that it is the cruisers who are the vital ingredient!

Right at the start, we were prevented from access to our cabin whilst Princess Anne was about to pass nearby, being sent on a spurious alternative route by 'something in a uniform'.

The service from the waiters was poor where it existed! Anything was too much trouble! Another cup of tea, fruit juice, glass of water, vegetables, milk with porridge .... How inconvenient asking for such things! Grumpy, insolent, rude .. You name it, they showed it!

Food was variable, sometimes excellent, often average and occasionally poor -- and they called it 'beef broth'!

At the end of the cruise as we left our cabin, the steward could hardly be bothered to say goodbye!

And as regards a customer questionnaire ... well, Reception said, 'Not for four nights' Seems we didn't matter and they didn't care!

One thing is definite ..... Next time we'll certainly make sure we remove the auto tipping.

So what about 175 years? -- A celebration ?? .... Given our experience the future strap line should be: 'P&O - 175 years and still not got it right!'

Publication Date: 07/10/12
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