We got what we expected: Queen Mary 2 (QM2) Cruise Review by Georgianell
Overall Member Rating
We got what we expected
Our cabin was pleasant with nice More bedding and a inconspicuous cabin steward was kept everything immaculate. The balcony was redundant as the weather was not for sitting out in. As it was the type of balcony we had made it impossible to see out when seated on the chairs provided. It was really a "standing only" balcony.
The down side of the crossing for us was the food. We only ate two nights in the Britannia restaurant and we were amazed on the first night that the waiter did not introduce himself nor even say "Hello." Our water glasses were never re-filled. As we are British by birth we know that water with a meal is not usual, but it is very usual for Americans and a large percentage of the passenger base was American. Two nights we ate in the King's Court and the food was exceptionally mediocre and service non-existent. On Royal Caribbean ,if you eat in the casual restaurant for dinner, some effort is made to make the experience a little special with the wait staff bringing drinks to your table. On Princess they set the table with mats and cutlery. No extra effort was made on Queen Mary II. In fact, the wait staff were conspicuous by their absence and many tables were left uncleared. The meats were overcooked and the potatoes undercooked. (Should it not be the other way around?) We did, however, eat in two of the $10.00 per person eateries and the food was very good in both of them. The Carvery, however, suffered from inexperienced service and, again, no water refills. However, the Lotus restaurant could not be faulted. The food was excellent(we ate there twice), and the service was charming and very efficient. Hats off to that area!. Would we travel on the Queen Mary again? Probably not, if there is another choice i.e. a repositioning cruise. Failing that we would certainly plan our trip around the pricing as currently the service and food do not justify the price that we paid for the experience. Less
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