Embarkation and check in were very organised and friendly and we got on the ship shortly after 12 noon. Our baggage was taken directly out of the taxi we arrived in so no hassle there
Cabin was very nice being the first time that we had stayed in an inside cabin on Cunard. However, there were a few things that were missing meaning that the attention to detail wasn't there. The bathrobes and slippers were missing, the information book had no pages in it, the TV guide and room service menu was missing. We had to ask for these and it took a few hours before we got them. The bathroom toiletries were not replenished or replaced the whole time we were on board - is this cost cutting by Cunard?
The bed was very comfortable and it was very quiet.
The first night was when we left Southampton on the Queens Jubilee day. We went to the Commodore Club for drinks but it took nearly an hour to get a drink as there was only one person serving in there and a lot of people were complaining about this. When the drinks arrived, the tea was lukewarm at best and the waiter was very surly.
We then decided to get an elevator from outside the yacht club as our cabin was located in that part of the ship. This is when we realised where all the staff were - at a private party. The lifts by the yacht club were blocked off - at first we were told they were out of order and then we were told they were for VIPs in the Yacht Club party only. While I don't mind the fact there was a private party, the fact that the lifts were blocked off was disgraceful. A disable passenger was also made to use other lifts away from the Yacht club.
I made a complaint to the Front of House Purser as the Public Rooms manager was "unavailable" (probably in the aforementioned party) and she said that she would get back to me but I am still waiting...
The meals were fantastic on both nights. The first night seemed a bit rushed but I understand why this happened as they knew that people wanted to get out on deck for the celebrations.
The second night (formal night) was a completely different experience. Excellent service from both the waitress and the sommelier with a toast to her majesty (albeit with sparkling wine I can only describe as "paint stripper") being made by the Entertainments Director.
It was my mothers birthday on this day and they provided a birthday cake which was nice - moist and tasty.
Breakfast was a bit chaotic. We ordered toast and after about 15 minutes, the waiter came back and said there wasn't any as the toaster was broken!!! However, toast still appeared on out table about 5 minutes after that but it was rock hard and cold.
The Lido was extremely busy on the first day and we struggled to get a table for lunch which was annoying.
Apart from the Commodore Club on the first night, the bar service was excellent after this - very quick and attentive.
The lunch in the Golden Lion was lovely as ever especially as you could get a nice jug of Pimms to accompany it.
This was very nice, as ever, with a harpist but the tea service was quite slow which probably was the reason why the queues were horrendous after about 15 minutes after tea has started - so get there early!
This went smoothly as we had a leisurely breakfast before getting off.
This was very good. There was not much going on the first night as it was centered around the Jubilee celebrations but the second night had an excellent singer who sang Neil Diamond songs and an extremely lively band in the Yacht Club.
Would I go on Cunard again? Well after being on the QE a couple of times, I am not sure after this experience. Perhaps it was because they were trying to do too much for the Jubilee Event and couldn't handle it.
I have made a complaint to the Customer Relations department and even sent an E-mail to Peter Shanks about the first night but am still waiting for a reply..