Celebrity Infinity Cruise Review by JeanfromBNA: Don't want to be a celebrity again
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Don't want to be a celebrity again
I really wanted to write a rave review, but can't even come close. I will be honest about my personal bias in some matters for which Celebrity has little or no responsibility, so that readers can sort out what's relevant to them.
We arrived the day before departure, and stayed at the Inn at the Market in Seattle. Lovely inn with helpful staff, across the street from the Pike Place Market, and within easy walking distance of several restaurants and shops.
Took a cab to the pier at about 1PM, where the Very Long Check In began. Got in the first line to have our bags scanned and dropped off (15 minutes), got in the next line to go up the escalator (about 30 minutes), got in another line to go through security (10 minutes), and were sorted into yet another line to be checked into our cabin. Fortunately for us, the concierge class had a very short line and we had to wait just a few minutes to see an agent for our cabin. The non-concierge passengers were herded into a More zig-zagging queue that had to be several-hundred-persons long, and reminded me of Ellis Island. Even the Captains Club line had several dozen people I felt profoundly lucky. Once checked in, we ordered into another line to get our picture taken, which we quickly dodged, to get into another line to the gangway to get on the ship.
The ship had a nice layout, with several unique places to enjoy a drink, hot beverage, ice cream, or just a book or a nap. It seemed well-maintained and clean. We rarely saw the officers, but didn't look for them, either.
Our cabin was on the 11th floor, aft, and overlooked the bar and restaurant on the 10th deck. The balcony was not as quiet as I would have preferred, but it wasn't noisy. Smoke odor was not a problem. The problem for me was 195 SF, the room was too small. The closet and bathroom doors could not be open at the same time. Space between the foot of the bed and the mirror was about 18 inches. My DH and I couldn't dress by the closet at the same time, and since that's where the bathroom is, this required a strategic plan if one needed to shower and dress for dinner. I am fussy about hotel rooms on vacation. I originally wanted a Celebrity Suite, but when the Aqua Class staterooms were priced less than a regular balcony cabin, it seemed like a great deal. We saved money, but at the expense of enjoying our cabin. The room was attractively decorated and well appointed. Our cabin steward truly understood customer service, and intuited our preferences with incredible speed. The best cabin steward we had ever had. FTR, we left him a nice extra tip.
The other problem with the cabin was our neighbors, who were traveling with friends and considered every cruise a booze cruise. The more drunk they got the louder they got, and they were loud to begin with. At one point, somebody was yodeling. I wish I was making this up, and I know it's not the cruise line's fault. By the time the cruise had come to an end, I wanted to toss live crabs on their balcony.
Dining became an ordeal that I didn't look forward to. We were assigned to Blu, and appeared as scheduled the first night. We waited about 15 minutes to be seated when about half of the space was empty. Once seated, water was promptly poured, and we waited for a waiter. Our food came out in good time, but I had to ask for wine and my husband for iced tea after our food was served. This required the sommelier. My wine came, and my husband ate his meal without his tea. I asked for a wine refill, which the waiter brought, and nobody asked my husband if he would like another beverage. Our waiter was looking around the dining room while serving us, to see what was going on, I suppose. This entire scene repeated itself the next night, and at the main dining room days later. The buffet was, well, a buffet. Nothing to write home about. Plenty of food, not a lot of flavor. Again, beverages created bafflement; a coke or an iced tea apparently had to be delivered by tugboat from a cache on a nearby island. Dinner needed a Benny Hill soundtrack to make it complete.
The SS United States was the exception to our dinnertime debacles. It was the fine dining experience in food and service that we expected (and paid extra for) from beginning to end. We loved it.
My DH doesn't drink at all, but I do. I purchased the premium non-alcoholic beverage package for him, and the premium alcohol package for me. He didn't mind accompanying me to check out a couple of the lounges. We went to the Constellation lounge in the front of the ship, which is a good place to nap in the daytime. He accompanied me for an after-dinner drink at Michael's Club. We both enjoyed the bartenders' acrobatics at the Martini Bar. I enjoyed the Sunset Martini, and wish we would have gone to the Martini Bar earlier in the trip.
We both enjoyed the Naturalist, Brent Nixon, and his discussions about Alaskan wildlife and sea life were packed for good reason. He had plentiful information presented in a funny and memorable style. After the first lecture we attended, we would plan around his talks!
DH and I looked forward to the spa. We have had outstanding spa experiences on another cruise line, had heard good things about the Infinity, and were hoping for a similar experience. This was not going to happen. The spa was understaffed and ill-equipped. The Infinity has a nice Persian garden facility with multiple steam rooms and showers located behind the desk, but you need to figure it out for yourself. Tours were not offered. No spa shoes. Water not available for spa patrons. Robes checked in and out at the front desk with the locker key. The desk staff was not friendly, and insisted on booking the least desirable appointment times first. There was a locker room attendant, but she read her magazine and did not offer help. The locker room offered the same shampoo, conditioner, and lotion that was in the stateroom, but that was it. I asked for a hairdryer at the front desk, and the attendant told me that they don't have them "because electricity and water don't mix." Better not tell her about the electric Azipod propulsion units submerged as we speak.
The cherry on top of this cruise of disappointment was the offensive treatment that we received at Guest Relations. I do not use "offensive" lightly. I recognize mistakes, I expect inexperience and a certain amount of incompetence. All of this is manageable and forgivable if addressed. You allow your employees to deliberately offend me and you've lost me as a customer for life. The first sea day, I checked our account on the television service, and found that drinks were incorrectly charged to us. I went to Guest Relations, explained the mistake, and was told that it would be taken care of. A few days later, I looked, and the charges were still there. I went back down to Guest Relations and was again told that the charges would be removed. After receiving our invoice the night before departure, we reviewed the charges, and the incorrect drink charges will still there. Now, I was irritated. I waited in yet another Celebrity line at Guest Relations (last night on the cruise). When I got to the desk, I asked to see a manager. The desk agent asked if she could help me, and for the third time, I explained the problem. She said she would take care of it. I said that I was not leaving until I had received a credit or spoken to a manager. I asked for her manager's name. She refused to give it to me. The Guest Relations agent then accused me of lying, buying drinks for friends and trying to get out of the bill, and argued and argued with me. In front of employees and customers. I was beyond livid at this point, but was so insulted, that I was not going to leave until justice was served. I don't even like writing about this; it makes me upset. Lesson learned. I don't ever want to be a "Celebrity" again.
When people ask about our cruise, I tell them about Alaska. Alaska was beautiful, Alaskans were friendly, there was so much to see and do! It was a great experience, and I want to go back. But I don't tell them about the cruise. I don't care to remember it. Less
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Cabin review: C11130