Norwegian Epic Review

4.5 / 5.0
4,409 reviews

EPIC FAIL

Review for the Western Mediterranean Cruise on Norwegian Epic
User Avatar
Rose D
First Time Cruiser • Age 40s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Jun 2012

.... sounds cliche, but oh so true.

Please let me preface this review by letting you know that I am not "one of those" people who is hard to please. I have travelled all over the world, both on cruise ships and not. I have stayed everywhere from 5 star resorts to 2 star motels. Not once have I ever given a bad review, until now.

For starters, we were told we could board the ship at noon. We had just literally flown halfway around the world, and were exhausted. We were very much looking forward to laying down for a bit in our room. Housekeeping knocked on the door to tell us they weren't finished cleaning the rooms yet. We explained to them what I've just stated above, and told them if they were ready to clean our room, we would gladly get out and let them do so. They told us they weren't ready for ours yet (they were still cleaning down the hall), but the man we spoke to seemed to understand and we told him whenever they were ready to clean, just come kick us out, no problem. A few minutes later, we get another knock at the door. This time, it's a different employee, who we proceed to have the same conversation with. He tells us to come back at 3. No, we will not come back at 3 to a room we are paying for when you allow us to board at noon. After 20 minutes and a third knock, we finally tell them if you're going to keep bothering us, just clean the room now. I understand housekeeping has a job to do and that they have to wait for all the passengers from the previous cruise to disembark and then clean all the rooms, which takes time-- but if that's the case, why not tell passengers they could board at 3, or whenever it is that the rooms will become available?

Cabin Review

previous reviewnext review

Find a Norwegian Epic Cruise from $309

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.