Being 1st time cruisers we chose the queen Mary 2, purpose of the trip really was to get to new York without flying and to have a very sophisticated passage.
Boarding at Southampton is relatively easy and they are very organised. We found our luggage in our stateroom on arrival, sadly our case was badly damaged, they tried to repair it without success, we're told to claim off our own insurance. When we got to new York we had to buy another case to return home as it was so badly damaged.
Room: very noisy, did not sleep for the duration, had noisy neighbours, pursers reply was to change rooms for us during the night to an inside cabin and return to our much more expensive cabin in the morning!!!! Cabins really need a lot of money spending on them, very poor, shower trays full of marks, decor very dated. Tv didn't have many stations.
Food: fabulous, thankfully, as there was nothing to do, all you did was eat!
Britannia restraunts service was faultless, waiters couldn't do enough for you. Kings court is really like a works canteen, it's so busy and noisy, service is poor as the poor staff are so rushed, we only ate there once that was enough. Room service for breakfast is poor, food is cold, order pastries and coffee would be my recommendation should you want breakfast in bed.
Entertainment: all geared towards older people, I.e ballroom dancing, knitting/crocheting , bridge, talks on 1920 film stars, with no ports to visit it was an extremely long 7 days. In the evening there was a black tie ball and ascot ball, we lasted a few minutes as it was ballroom type dancing, if that's what you like this is for you, it wasn't to our taste sadly.
Drinks: very expensive as they charge you service tax as well as 11 dollars a day each for tips, and they want a tip ontop of all purchases.
Cabin steward: ours was wanting a tip when we got on and had our 1st introduction, which surprised us as Cunard sell this 11 dollar tip to you as not needing to tip anyone as your paying for this, our steward was very rude, he gave conflicting information on smoking on the balcony ( my husband smokes cigars) we were initially told by the steward he could smoke on the balcony, he even provided an ashtray, then we were left a very cheeky note telling us off when we got back from dinner, and then he visited us in person to tell us off, we saw the pursers office who said smoking was fine on the balcony, and then got a call saying it was only allowed in the smoking lounge and my husband had to buy there cigars! We were so confused.
Cunard are clearly catering for a select group of clients which are of a certain age, they need to look to the future if they want to carry on in business, potentially we have another 30 plus years of holidays and they could tap into that. We met some lovely older couples who have cruised many many times over, who all said they were bored and the activities were poor and they would not be booking with Cunard again.
Hindsight: we should have booked our 1st trip to have stops in ports than a transatlantic passage, I was surprised by the decor on board it was not as high class sophistication as we had expected, we would say its 3 star hotel standard, although food is 5 star.