Disappointing cruise: Caribbean Princess Cruise Review by aliweb
Overall Member Rating
Destination: Europe - British Isles & Western
The ship was not suited for cruising the British Isles. All 3 pools are outside so nobody used them. The ship is all glass and common areas always felt cold. All outside decks were wasted.
Ship needs refurbishing. It broke down the first day and we were stuck at Southampton port for day and half. We were not allowed off the ship. Captain gave periodic vague messages about taking care of the problem "for our safety" and staff claimed they knew nothing about the problem. It became a joke among the passengers. They gave us a compensation of $75 shipboard credit for a day and a half wasted and worrying that we would be sent home, especially in view of all the technical problems this ship has had in the recent past.
The beds were very hard, nothing luxury about them. I requested a better mattress and the cabin steward added More a layer of egg crate foam that was so old it was flat and orange. Had to call a supervisor, who arrived promptly but it took me half and hour to get a pillow top bed out of him. He kept insisting foam is all they had. Unbelievable!
The staff, for the most part were friendly and helpful, although forced to constantly SELL something. The itinerary was very great and the reason we chose this cruise. For instance, even if you pay th $20 pp cover charge for one of the specialty restaurants, they still charge you $1.75 for an espresso. Really?
The food was not up to prior Princess standards. The first week the dining room menu was cafeteria grade. Improved the second week, I guess they figure that is what you will remember...Buffet food was cafeteria grade all throughout but the International Cafe was great and handy to have in the Piazza, although limited in menu.
Because of the delay in departing, the tours as Guernsey were cancelled and we skipped Liverpool port. Finally, we were unable to tender in Edinburgh for weather reasons, so that was another missed port in the itinerary.
Internet service was very slow and costly. They do not encourage passengers to use phones and iPads, although we all did, why?
It is too bad that our cruise was marred by so many avoidable reasons. Princess Cruise Lines is definitely not what it used to be 12 yrs ago when we took our last trip. Less
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