Celebrity Infinity Review

Cruise ended with a fizzle instead of a pop!

Review for Alaska Cruise on Celebrity Infinity
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12rudy0169
6-10 Cruises • Age 70s

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Sail Date: Jun 2012

Sailed Celebrity Infinity round trip Seattle - Tracy Arm Fjord - June 15 - 22, 2012. When we boarded (which seemed pretty organized) and finally were on board the ship, we passed a couple of crew members standing next to some Mimosas. They never offered any to us. I went up and asked if those were for us and then we were given some. What a send off! That should have been the tip off for me that this trip was not customer oriented.

My biggest complaint was that they did not advertise their grand brunch, buffet, or whatever you want to call it. After being on 6 cruises, this is the first time I have ever missed this special event. It was never mentioned in any of the entertainment evenings or in any of the literature that was given to us. We would get special invitations to sales events for whatever they were pushing that day, but nothing about the buffet. As Aqua Class, we ate in the Blu Restaurant instead of the Trellis where the brunch was. Blu was much less hectic. We did eat in the Trellis one day for lunch, and I don't think I would have enjoyed that huge dining room for dinners. The Blu Restaurant which was part of Aqua Class was much more intimate. However, they never told us about the grand buffet. I fell and injured myself on a tour, or I probably would have been asking when it was, but normally you don't have to ask because they are so well advertised. We found out that we had missed it when we went to lunch in the Trellis Restaurant just to see what it was like. The people said that the brunch had been outstanding - lobster, crab legs, ice carvings, chocolate bar. They showed us pictures with carved watermelons. They also said they didn't know about it either, they actually stumbled across it when they went to see what the "brunch" was (since this was the restaurant that they always ate in). They were not Aqua Class so they were eating dinner in the Trellis every night and nobody told them either! Another couple at the table was also Aqua Class and was completely,as she said, "devastated" when they found out that they, too, had missed the brunch. There is a whole column in the paper every day devoted to eating times in all the different restaurants and the only indication of this special event was the word "brunch" 10:00 a.m. - 1:00 p.m. listed under Trellis. Not even highlighted or capitalized! Why would you have two dress-up evenings and then have the brunch/buffet in the middle of the day!!! Since most of the cruises I have been on recently refer to it as a "buffet" I didn't even realize this was the big event, plus it was listed under a restaurant that we weren't eating in because we were Aqua Class. We didn't eat in the Trellis so would have no reason to view their hours.

I complained to the Guest Relations Supv and she said that it was printed in the newsletter. I said surely you don't expect everyone to recognize this event simply by the word brunch. She kept saying the same thing and finally I got to talk to the Guest Relations Manager who could have cared less. He said it was basically water under the bridge since it was already passed - too late to do anything. He also said it was printed in the newsletter: brunch. He said the waiters should have told us. I wish I had asked them to prepare me a lobster/crab dinner and send it to my room as I never got to have any on my Alaskan cruise! We did have lobster one night in Blu, but it was fixed in some sauce, so it wasn't that good. They all seem to think the word brunch lets everyone know this is the gala event. At least this is their pathetic excuse. It wasn't even highlighted. I was starting to get bored with his cruise and this event would really have helped liven things up. Especially since it's always the highlight of any cruise. I asked some people in the elevator if they had attended the brunch, and they also said they didn't know about it. I REALLY BELIEVE THAT CELEBRITY INFINITY INTENTIONALLY DOES NOT ADVERTISE THIS EVENT. I DON'T KNOW IF IT IS FOR COST REASONS OR OVERCROWDING. Someone suggested that maybe they don't have enough room for everyone. I repeated that to the Guest Relations Manager, but he said that was not the case. I have never seen a ship that was so disinterested in the satisfaction of their cruisers. IT JUST FLOORS ME THAT THEY DIDN'T CARE THAT WE MISSED THAT BRUNCH...IT'S REALLY HARD TO BELIEVE. I was so dissatisfied with the response from Guest Relations, that I contacted the Cruise Director. He was nicer (said it was printed in the newsletter - brunch), but said it wasn't his area, he would have the Food Manager call me. The Food Manager never called me. Needless to say, this is the worst customer service I have ever seen.

Cabin Review

Cabin CC

Aqua Class 9093. Balcony with overhang is a blessing or a curse depending upon how you look at it. Have to maneuver to not have overhang and bars in pictures, but chairs don't get wet in bad weather. Our bathroom had a urine smell which didn't seem to come out with extra cleaning. There was noise from above - pool area or something like that. Bed was comfortable. Pretty good amount of storage space.

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