Embarkations-Very smooth!! They know what they are doing. Everyone was eager to answer any questions we had, and make sure we were comfortable.
A+-Great room. Lots of storage space!! Our room attendant was wonderful! HE made sure we had what we needed and had great customer service! We loved sitting out on our balcony everyday! So Relaxing!! We ordered room service several times, and the room attendant brought it right up. We have fruit daily, tea and appetisers every night in our room waiting for us when we returned. I was so happy we upgraded to Aqua-class. There was so much that came with our package. The spa was wonderful!! We tried to take advantage of everyone pampering us! We were so happy to get the The Celebrity Today newsletter daily so we knew what to expect daily and what was going on. That was our lifeline to the ship!! and much appreciated to have the information.
Food-We loved all the food. There were so many choices and locations to choose from. We ate dinner at the Blu restaurant-fantastic! Customer service was awesome!! They made recommendations that suited your taste. Our server got to know us and made all the right choice to make our dining experience one to look forward to daily! We didn't eat anything on the ship that was not wonderful! Loved the fresh fruit in the Ocean view! Cheeseburgers were mouth watering!
Entertainment- was excellent! Loved the Broadway style shows! We planned our day out the night before and tried to make the most of our time on the ship! We never had a dull moment. Even when we chose to go to the spa and relax in the hot tub afterwards. We were happy there was a heated pool/hot tubs for adults only. It was nice to relax and enjoy some quiet time, and also not have kids splashing us or being loud.
Service-was excellent! We did not have one bad experience. This was our first cruise. Seemed like there were staff everywhere we went to wait on us. Lines were great coming and going. There were lines, but that's part of getting hundreds of people off at one time. We never waited longer than 20 minutes coming and going at each port!
Excursions-we had several wonderful trips at each port! I booked them all online ahead of time. It was perfect, because I paid for them as I booked them and didn't have to pay for them all at one time. We felt like we got to see Alaska and have life experiences at each port.
Disembarkation- was very well organized. We received a letter a few days before, so we knew exactly what we needed to do. We never felt like we couldn't ask questions if we didn't know something or go to customer service to inquire about changes we needed made. They jumped to make it happen!!
Over all this was a wonderful experience! We will definitely cruise with Celebrity again and again!! Cant wait to start planning our next trip!