Explorer of the Seas Review
Underwhelming Experience but Excellent Customer Service
Rating by category
Additional details
As this was my first cruise there was a lot to learn. There were things that I loved and things that absolutely went wrong.
The things I loved about Explorer of the Seas:
By far the best customer service I have ever experienced. I would hear people complain about some really silly things and they handled it perfectly. (i.e one couple always wanted to sit at the window for dinner. Our meal time was 8:30pm and its pitch black!) Our stateroom attendant Dee was excellent and went above and beyond the call of duty.
Cabin Review
Our room was great. There was enough storage for all of our clothes. (My boyfriend brings his entire world with him) We were centrally located next to the elevators which allowed for a short walk. Our deck was a perfect size for the two of us which is great for those with seasickness. I would suggest a few updates to the bathroom (specifically the toilet) but otherwise it was fine. The bed was comfortable and clean. We had the best stateroom attendant ever!