We recently booked a 6 day cruise package to Freeport, Bahamas through Celebration Cruise Line on the Bahamas Celebration cruise ship. What a nightmare! It was my father's birthday and I hadn't seen him in a while so I thought it would a good ideal to spend some time together and what better place than the Bahamas. We found out after we had paid the full price that it was one of Timeshare vacations. The representative never told us once, it was one of those "by the way" statements.
We asked if we could pay extra so we not have to go to the Timeshare part of the package, we had absolutely no interest in buying a Timeshare, and of course the answer was yes. So we did, so far so good. We asked if we had to pay for anything else. This is where the nickle and dime-ing started. The representative informed us that we had to pay an extra hotel fee of $15 per person in the first hotel(the one in Fort Lauderdale), $24 total in the second hotel(the one in Freeport, Bahamas) and again $15 per person back in Fort Lauderdale. We spent two nights in Florida, two nights on the ship and two nights in Freeport.
Of course they tried to sell us everything under the sun which is their job so I understand that. What I didn't understand was them being so pushy.
We arrived in Florida and when to the welcome center. We got a voucher for the hotel room, voucher for breakfast, a voucher for boarding the ship, a voucher for the bus ride to the hotel in Freeport, a voucher for the hotel in Freeport, a voucher for the bus ride back to the ship and a voucher for the one night in Florida. We were also told we would get our boarding passes at the hotel front desk which was not true. You had to go to the Timeshare tour or you would not get your passes. They were held hostage!
The Ramada hotel in Florida was very dirty to say the least. The bed looked like it had just been slept in, the sheets were not the whitest, the shower didn't work right - lets just say it was not a pleasant experience.
We complained that we should not have to go to the timeshare tour because we paid extra.
We had to go anyway.
The boarding procedure was long, horrible and unorganized.
Once on the ship, the crew was very nice, the cabin nice and clean. The only problem was that all the power outlets were European so you had to rent an adapter for American devices. Huh? Other than that the cruise was okay.
We took disembarked,(very hectic) took a bus to the hotel in Freeport,(very hectic, checked into the hotel(very very very hectic) and had to wait four hours before the rooms were ready.
The next day they tried to take us on another Timeshare tour but we protested so much that they left us alone. The rooms were nice, the food was good and the natives were nice.
Back to the ship was again horribly unorganized and was even worst going through customs. We waited a few hours before we could even disembark because the lines in customs were so long. Going through customs also took about an hour and a half.
The whole trip was a terrible experience.
The trip was unbelievably stressful. We never even got a chance to unpack our suitcase. And the only relaxation we had was when we returned home.
If offered a free trip with this company I would run as fast I could the other way!