Saga Sapphire Review

4.0 / 5.0
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It'll be alright on the Night!

Review for the Baltic Sea Cruise on Saga Sapphire

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Sail Date: May 2012

It didn't start off well, we flew into Gatwick from a middle of the night start at Newcastle - only milkmen and bakers call 4AM morning. Flybe arrived at Gatwick early but our driver, SAGA was providing a car to Dover, was nowhere to be seen. He said he was there but he was not! We eventually traipsed off to the SAGA meeting point in the North Terminal but again no one there. Phoned the Duty Officer at SAGA and eventually our driver phoned and informed me that he had been waiting for us at the arrivals gate at the South Terminal and would we please return there!! Oh dear how did I miss someone holding up a big board with my name on it and how did he miss our obvious SAGA luggage labels !!!! One of us needs to go to Specsavers and I was there last month! Our driver came over to the North terminal to collect us but we had to traipse back to the South terminal with all our luggage as he had left the car parked over there. Eventually arrived in Dover just after midday - could have flown to Florida quicker. Not a good start and frankly I don't need that kind of hassle on holiday.

Boarding was quick and courteous and our cabin was roomy and comfortable with plain decor, nice roomy bathroom with a shower. Noticed a nasty smell of raw sewage in the corridor as we boarded and this seemed to pervade different parts of the ship at different times although it became less obtrusive as the cruise progressed. Lets get the bad bits over with first then we can concentrate on the good things.

The cabin air conditioning did not cool and the first couple of days were fairly warm. Reported the problem twice to reception but no action was apparent so eventually escalated to the Hotel Director on board who promised a solution. The room thermostat was changed but by then the weather had cooled down so the matter became less urgent and anyway my wife was in no mood for a cabin change. Never received any promised feedback from the Hotel Director on any other issues I had raised at our meeting including noise from slamming doors (until 2 AM) in the crew quarters on deck 4, we were above on deck 5 so not exactly very restful.

Cabin Review

Cabin M

This cabin is on Deck 5 right above the crew cabins on Deck 4. Right opposite the cabin door is a crew access door and noise seems to come up the stair well from below. Also crew changes late at night can be noisy if doors are slammed below, which they usually are! Cabins are comfortable with a cosy seating area and table. Bathroom is larger than the usual cruise ship norm with a large walk in shower, modern sink unit and a great shelved storage cabinet with mirrored door (one section magnifies. Towels changed by the hour!!

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