Celebrity Silhouette Cruise Review by Lrothfl: The best keepsgetting better
Member Since 2012
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The best keepsgetting better
This is a trip that started out as a living hell through no fault of Celebrity. Our flight on U.S. Air from Miami never left the ground and I can truly say that after 60 -- plus -- flights in the past dozen years throughout the world on almost a dozen different airlines -- this was the worst non-customer service attitude that we have ever experienced. Thankfully, our expert travel agency -- Express Travel of Miami -- and American Airlines and it's OneWorld partners came through at the last minute and got us to Venice within hours of our original scheduled arrival time. We need a wheelchair accessible vehicle to get from the airport to the ship and it was waiting for us, in spite of our arrival time had changed three times, and whisked us to the ship. Check-in and embarkation was very quick, friendly, and a pleasure.
Now to Celebrity. This was our fourth Celebrity cruise in two years -- twenty-sixth in the past dozen years. Because my lovely wife is confined to a wheelchair, More we require a wheelchair accessible suite. Our suite was in the Sky Suite category. The suite was perfect -- clean with all our necessities, roomy, and totally wheelchair accessible. This category offers us the service of a butler. Our three previous butlers were excellent. On this cruise, Manuel Moreno, was excellent -- plus. We were spoiled at every turn. He was always available and went far beyond the call. He took care of every request and problem. Our stateroom attendant, Suta, and assistant attendant, Andi, were efficient and kept our suite very clean and well stocked.
Did I mention that, even though we made it to Venice, our luggage did not. To the rescue came Jon Pilling, the most capable concierge that we have ever had the pleasure to meet. First, he gave us clothes and toiletries to hold us over until our luggage arrived. Then he stayed on top of tracking down and getting our luggage to us [two pieces before we left Venice and the other two via special delivery truck when we arrived in Ravenna].
Our meals in the main dining room were excellent and the service was very good. The specialty restaurants that we used -- Tuscany and Murano were superb. We never tire of the Lobster Murano [a must on every cruise]. Additionally, the food and selections available up in the buffet were perfect. Since this ship made a port stop every day we had breakfast in our suite every morning when in port. Manuel arrived exactly on time and with breakfast perfectly fixed.
This is a great cruise itinerary. We have enjoyed about half of the ports previously but many were new to us. Due to our transport requirements and the re-visitation to a number of the ports, we made arrangements for private excursions at each port.
Unfortunately, even though this is a fourteen day cruise -- it ended much too soon. Our disembarkation was as smooth and efficient as our embarkation. Manuel took us to the customer relations desk and, thanks to Cristina -- the assistant guest relations manager -- we were quickly whisked off the ship, received total assistance to get our luggage and had everything placed in the required wheelchair accessible van. At the airport -- there was a Celebrity representative to personally get our luggage and ourselves checked in for our flight back home.
We are looking forward to the two Celebrity cruises that we have already booked. Less
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