“Has P&O dumbed down to far”
Cruise review of P&O Oceana

Stephen James Oceana 3 Has P&O dumbed down to far
Stephen James
Member Since 2005
No Forum Posts
No Helpful Votes
Overall Member Rating
We cruised with P&O last year and noticed a difference in the service from our last cruise 2003. However this year there was an even greater reduction in service especially in the area of waiter service in the dinning room. The staff had lost there friendly talkative style and just concentrated on serving. So much so that one person on our table had his plate removed whilst he was still holding his knife and fork and eating his last mouthful. A small minority of bar waiters walked about like automatons and some just stood in front of you waiting for you to order they never spoke throughout the whole process. I wonder if this has something to do with the compulsory tipping they have introduced. I have only ever gone with them because of the excellent service but if this is how far they have sunk I shall be looking elsewhere. I have no objection to portion control as on other cruises there was lots of wasted food however 6 chips and 12 baked beans in a small ramekin at one lunch is taking it to far. Afternoon tea in the restaurant used to be the highlight but not any more again thanks to poor service such as no explanation as to what the sandwiches were and having to ask for scones etc. The overall experience was good but it was spoilt by the poor service. I do not recognise P&O from this trip or from the description given by the managing director in the on board video. There is a problem with this company.
Oceana Cruises to the Western Mediterranean
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Inside Twin with Shower

Port and Shore Excursions

City Tour
guide concentrated on cathedrals and very little else. It was very busy in the city and we were left to wander around a market even if we did not want to
Port
Clean and tidy and we walked along th promenade but there are lots of works being carried out
Read 298 Cannes Reviews
Published 06/20/12
Helpful?
Thank Stephen James
No Helpful Votes
Read Cruise Critic’s Oceana Review
Oceana Cruises to the Western Mediterranean
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?