We were not happy with the start of our cruise and on the second day complained to Guest Services. After that, the crew were very nice to us and the cruise line made our anniversary very nice. The entertainment at night was very bad on 5 nights out of 12 and the other nights was excellent. A water pipe burst on our floor and many of us were not happy with the way the problem was handled. We received a telephne apology for our specific complaint regarding the problem only after we came home.
The ports of call were absolutely wonderful and very interesting. Unfortunately, one of our excursions was cancelled a half day beforehand due to lack of interest. Only 10 people signed up for it and they require 30 for a bus (they don't use vans). We were stuck because we were already on the boat and didn't have access to guide books, etc. to plan our own excursion to the places we wanted to see and it was too late to join an outside tour group. While I understand that any excursion can be cancelled due to lack of interest, I feel they waited too long to cancel this one.
The art work on the ship is excellent, making it a beautiful ship even though it isn't new. We loved the Chihully chandelier and the head of the Photography was nice enough to take our picture under it. The Ocean Liners restaurant was worth the extra money. The Afternoon Tea wasn't really worth the extra money because I found out later that I could get scones, sandwiches, dessert and tea in the cafeteria for free.