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Costa Serena Cruise Review by janetraveller: Avoid Costa cruises at all cost

1 Review
Member Since 2012
0 Posts

Member Rating

Cabin 4.0
Dining 3.0
Embarkation 1.0
Enrichment Activities 1.0
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation 1.0
Public Rooms 3.0
Rates 2.0
Service 5.0
Shore Excursions 3.0
Value for Money 2.0

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Avoid Costa cruises at all cost

Sail Date: June 2012
Destination: Europe - Western Mediterranean
Embarkation: Marseille

The cabins and cabin service was excellent except that my veranda had no lounge chair, two dirty patio chairs and was showered daily by coal soot from the chimney. The Food in formal restaurant was pretty mediocre, overcooked fish, undercooked pasta, blend chewy poultry, tastless tomatoes (For June in Italy) and horrible lettuce, although they tried for grandiose 6 course dinners. Wines are expensive. The informal restaurant was like a school cafeteria at best , all plastic plates, glasses, cups. Food very poor, choices very very repetitive. Menus rather unhealthy, big lines. Breakfast was the worst. Never went hungry but never enjoyed the food either.
The shows were of low quality, one was just a video where there were less than 20 people in attendance, that says it all on a ship with thousands to entertain.
The pools are totally overcrowded and taken over by children, they get murky quickly and they are so small that 3 strokes and you are at the other end.
The free sport More classes are only 25 min long and so beginner level. They are given in a place where smokers are allowed and kids scream.
On the ship in general, smoking is on all decks and lots of lounges. You cant sunbathe without a smoker nearby, except my own cabin where I got sprayed with Chimney soot!!! nice alternative.
Spa staff was rude, contrary to others that were extremely nice and attentive.
The clientele is rather low end Europeans, mostly Germans that push and shove to get to the top of the line.
The free seminars were a in fact a sales pitch to get you to buy a fitness assessment.
The excursion are run in-house with inexperienced guides and buses crammed with 4 languages. Cost for a return 2 km ride to downtown by bus without guide was 9 euros in Ibiza.
Internet was slow, and a rip-off, they make you pay for time to do the mandatory registration, so checking email 5 minutes came to 11 euros...
This week was a big mistake that did not come cheap at about $1600 + mandatory gratuity of 49 Euros for one week. Could have book a week for a delightful stay at Club Med instead with great food. Stay away from Costa, I have way more bad stuff to report but you probably get the drift by now.But the funniest was the closing session host telling us that in the satisfaction survey we must fill everything with excellent because it we thought it was fair, the Americans from Carnival who own Costa expected a "excellent" rating. Something's lost in translation, Fair is Excellent on Costa! Less

Published 06/16/12

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Cabin review: Costa Serena

6487, aft cabin, very functional bathroom with nice shower, good bedding, safe, minibar, good closets. Small TV from the last century. Balcony always dirty, patio furniture uncomfortable. Sheltered from wind, but some vibration from the engines (I did not mind). hated the colored cushion that don't get washed between guests and smelled, and the artificial flowers.

Port and Shore Excursions

Dirty, ugly, touristy, cheap stuff. Not much, Talamanqa beach not very nice, weeds prevent swimming.
Read 39 Ibiza Reviews

Very attractive, clean, safe, nice people, heritage town well maintained. took the horse ride through the narrow streets. Nice shops and do not miss the Cathedral.

Clean, safe, pretty, all good to walk.
Read 100 Sardinia Reviews

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