This was our 17th Cruise and never ever have we experienced such a mess as this cruise. To begin with, the ship did not arrive in Boston for embarkation until 9 or 10 PM on Sunday night. It was pouring rain, windy and in the 50's. 3,000+ passengers were locked out of the terminal and left to roam over Boston carrying luggage. We were told not to return to the terminal until at least 8:30 pm. The four people in our party were so wet and cold and tired that we decided to go back around 6:00 pm. Upon arriving we were told that the terminal was full and we would have to go to the Convention Center at the Westin Hotel to "wait". (We're having visions of Hurricane Katrina). We were finally allowed to go to the terminal around 11:00 pm on Sunday night. We did not board the ship until after midnight. During the week we talked to hundreds of passengers who did not get checked in until 2 and 3 o'clock in the morning. We did not get our luggage until Monday morning. The ship (which was supposed to sail at 5:00 pm on Sunday) finally left the Boston dock at 11:00 am on MONDAY !!!! (We were supposed to be in Portland, Maine on Monday). The entire cruise ran at least one full day behind schedule all week. We were significantly late for every port arrival all week.
NEVER was there one word of apology or explanation. The Captain was non-existant. Josh, the cruise director, was an arrogant, rude, offensive jerk. We never once saw him "out and about" the ship. At one time, he said to a passenger, "I don't care if you like it or not ". The only times that we saw him was when he was the master of ceremonies at the shows in the Amber Palace and the Captain's Party for repeat customers (more about that later) . The two "production" shows were the worst that I have ever seen on cruise ships. Who ever came up with those two shows obviously are not in touch their "audience" base. The shows were loud and amateurish, showing no real talent. The magician did the same trick over and over (girl in box, no girl, girl in box, no girl, etc. etc. )
Remember the Captain's party for repeat customers?????? We got our invitation and went to the appointed place (Amber Palace). Hundred's of people were lined up. After finally being allowed to go in, there were waiters circulating with drinks. (Big Surprise !)
Finally, Josh appears on the stage and immediately starts making a pitch to sell more cruises. NO CAPTAIN, NO INTRODUCTION OF THE STAFF & CREW, NO RECOGNITION AND PICTURES OF PEOPLE WHO HAVE TAKEN THE MOST CRUISES, ETC. ETC.....just immediately a sales pitch for future cruises. He announces that "we will now see an exciting video" -- guess what? -- the video didn't work !!!!! ---TYPICAL of everything else, like the TV's, ice cream machines, elevators, etc.
The Red Sail Buffet was pathetic. Dirty tables everywhere all the time. Very limited, hit or miss service times with long, slow lines everywhere. I overheard one mother saying, "this is so full and confusing, that we are afraid to have the children here, so we just go to the sit down Dining Room for breakfast, lunch & dinner". Service was scarce. I could go on and on, because the trip started out terrible and went downhill.
There was probably an average of 50 people in line at the General Services Counter all day and night for 7 days straight.
Bottom-line - the only good thing about this trip was that we did get back into port on time and were able to get debark and catch our flight back home....Based on our horrendous experience and reading the recent reviews on other Carnival ships, NEVER, NEVER, NEVER will be sailing on any Carnival Ship.