We were on board the American Queen Steamboat from 04 Jun to 09 June 2012. Left and returned to New Orleans. It was a very nice experience and we were pleased. Only two things we found negative, which are the dinner plate executions left a lot to desire. And the dining room personnel needs a lot more service training. Everyone is very pleasant, but they are lacking in the right way to serve in a formal dining room.

The pre cruise hotel reservation worked very well and the checking process at the Westin worked pretty well. The check in personnel was there early to set up and started on time. The boarding process was a breeze, but of course, there are only 436 passengers, not thousands. We did not use the transfers to the dock , so cannot comment.

Our cabin was comfortable in size, as well as the bathroom, which was bigger than any we've had in mega ships. The toiletries are of excellent quality and big size. Two people cannot use it all in one week. It would be a shame if they toss it. The towels and bathrobes are plush and of very good quality. Slippers are also provided for your stay. Direct TV service satellite reception worked fine most of the time. The reception was lost during a storm only once, for maybe 10 or 15 minutes. Read more