I have cruised Norwegian twice before on the Gem out of New York and they were both 5 star cruises. This cruise on the Star was a little less than 5 stars. The refurbishment is basically non-exsistent except that they have moved the Spinnaker from the beautiful ocean view area that it was in to the 7th deck aft in a very dark area. I would consider it unusable during the day. Not the same type of environment as it used to be. There were also no deck chairs on deck seven if you just wanted to sit outside but not near the pool, which ran out of deck chairs by 9:00 am as well.
Norwegian moved the Spinnaker to add cabins, however, it seems that the ship is a little more crowded and that the public areas cannot handle the increase passenger count. They should have left this ship alone and left the Spinnaker where it was.
We were in a mini suite on deck 11 port side and the roof leaked into about 6 cabins, including my sister in laws. The room steward was horrible and did not notice that the light was out in our bathroom and that the fan did not work.
Having said this however, I will still cruise Norwegian as they are very accommodating to all passengers in good times and in bad. I will probably not cruise the Star again. I will stay with the Gem or Dawn until the new Breakaway comes to New York.
Please do not discount Norwegian as they are the best cruise line for all us Freestylers and if there is a problem, just let someone know.