The crew on this ship is clearly highly motivated to make the customers happy. Everyone we ran into was friendly, ready to help, and willing to do what they had to do to make us feel welcomed. Some of the things were small, but greatly appreciated. Extra plates at dinner (cheese and crackers, for example), really REALLY good food at the dinner venues, and people who never made you feel like you were imposing regardless of what you asked.
We had dinners at the Ginza (which was very good food but way too much to eat, but very good) and Le Bistro, which had even better food. It's important to NCL to get as many people to eat at these venues to help reduce the load at the MDR, and they really did make it worth the cost.
Negatives? Dress code enforcement was nonexistent. Seeing a code that disallows ripped jeans after 5:00 PM that was basically ignored makes me ask why they even bother. If you can't enforce the dress code, don't have it.
Also, the shore excursions are getting stale. This was our fourth cruise to Bermuda and we didn't use any of the excursions due to "done that". How about a scuba trip, for example?
Positives? The cruise line set up a large video screen to allow the Stanley Cup playoff games to be viewed after being asked. Very responsive. And did I mention the friendly staff?
After all was said and done, it was a great trip. Highly recommended.