Balcony was great, wonderful view. But that's not hard to do on the Inside Passage of Alaska. Room steward (Eric) was the only staff member that smiled and seemed happy. An electric kettle is included in the room which was a great item to have handy for a hot cup of tea or coffee. Robes were included with the room. For a cruise ship, the room size was big enough for the two of us. There was some jockeying to get around each other sometimes but that is to be expected for a stateroom on a ship.