This was our first cruise so we didn't know what to expect. The embarkation for newbies is quite confusing. We assumed there would be check in counters at the port entrance. However, we just put our luggage onto racks that were taken away for x-raying. There was no one around to tell us what to do or give us directions. We just followed the crowd. After security checks and registering for our on board account card, we were allowed on the ship. Again, no one was telling us what to do. I had to ask at the front desk and they said we had to wait for our cabin to be ready. In the meantime we could go and eat lunch. We assumed we could only go the buffet but we found out afterwards we could have gone to the main dining room. Again, no one was telling us anything!
Once we were able to go to our cabins, everything was fine after that. We enjoyed the food, the entertainment, etc. We ate mostly in the Aqua and Venetian dining rooms. We were disappointed with the cafeteria-style buffet so we only ate there twice. It was much more leisurely to go to the dining room and being served. The buffet was too much of a pig out.
We toured around Bermuda using a reasonably priced bus pass. It also allowed rides on the ferry between the Dockyard and either Hamilton or St. George's. This was a very reasonable way to see Bermuda.
We had only one issue and that was a noise problem in our cabin. It was like a water or air rushing noise. We assumed this was the waves hitting against the ship but once moored in Bermuda, we still heard the noise. We complained to the courtesy desk and they said they would have it checked out. However, plumbers and others could not figure out what the noise was. We were very fairly compensated by Norwegian for this problem. This included a meal at a specialty restaurant, an account credit and when we returned home, received a credit towards a future cruise. This is great PR and customer service.
We're hoping to go on another cruise soon. If not to Bermuda again, then, maybe Hawaii or Alaska. We're both looking forward to using Norwegian again.