Traveled with my girlfriend (her first cruise) a 7-day Alaska cruise, first 3 days at Sea - that is a long time with limited food, horrific customer service, not much to do, horrible entertainment, average at-best food, and a non-working toilet in our verandah suite. Alerted Guest relations about the inoperable toilet in our room and it took nearly 3 hours for a plumber to come, the staff stated it was for security reasons. The repaired the toilet - flushed one time and was inoperable again. Eventually after new parts being installed and several trips from guest relations staff and the plumber, on the 3rd day, our toilet was finally fully operable. Each time our toilet was serviced, the plumber would guarantee it was completely fixed, he would leave and leave a mess and the toilet would flush once then would be inoperable.
Even prisoners have a basic right to utilize the restroom multiple times per day. We had to utilize the shipboard restrooms for the first 3 days! The food was average at-best, customer service was horrible with the exception of the room attendants/housekeeping - they were awesome. Activities were minimal, entertainment was horrible at best with the exception of the piano bar, the ship was old and outdated interior, the evening dining food was C-, undercooked fish (raw and cold in the middle) and steak ordered medium turned out weel done and had the floavor of beef jerkey. The pinnacle restaurant was delicious, but cost extra. The coffee bar was horrible with horrible service. The small library/magazine bar was nice. We felt ripped off and held hostage. Our last port was Victoria British Columbia and was let off late at 730PM and we had to be back at 11:30PM - rediculous!
The Guest Relations supervisor sent us a bottle of wine for our toilet inconveniences - however, when traveling through Tracy Arm - there was a fork in the travel line and the Captain made an extremely hard left turn of the 900,000 ton ship and our bottle of Cabarnet Sauvignon slip off the counter top and broke open staining the floor. We immediately called and over an hour later, staff came to clean up, and placed a gigantic loud blower in our room for the nest 3 hours. So no toilet and a huge blower in our tiny room. lol
Overall, I would NEVER book on Holland America! Horrific at best!
Final Grade D- (the only thing that saved HAL from an F grade was the housekeeping staff of Topic and Threshna - they tried their best.
Disembarkation was EXTREMELY disorganized and something was wrong with the gangway and we could not depart for an extra 1/2 hour. No one was directing guest, and it was a mass exodus.