Explorer of the Seas, Major Negatives Found, May 2012 Cruise: Explorer of the Seas Cruise Review by JohnMackH
Overall Member Rating
Explorer of the Seas, Major Negatives Found, May 2012 Cruise
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)
Cruise that we (wife and I) took in November was great. In May, we notice the following negative changes:
+ Dining Room menu degraded in choices and quality.
+ Dining room service so bad on the first two nights that we asked to be changed to a different table. Service at the second table was great.
+ Buffet downgraded in lots of areas. Lots of leftovers; lots of cheap pasta; coffee and ice tea stations that were empty; no lemon wedges for the ice tea; nobody walking around and serving water or ice tea; used to have dishes and cones at the frozen yogurt stand - now just cones; dry danish; coffee much different from before and variable from station to station - some was OK, some was much weaker; used to have a cherry or apple crumble dish after 3 that was very good - no more; bread pudding recipe had changed and not for the More better.
+ Some entertainment was very good, but there seemed to be fewer singing and dancing reviews.
+ Carpets were dirty in some areas.
+ Maharajah Lounge was left unused most nights - probably a cutback in entertainment.
+ Room Steward was very good.
+ Confusion behind desk on a formal night. Some people said it was and it actually was not.
+ Cruise Director was very good.
+ We are platinum members and supposed to get robes and did not.
+ No ice water delivered to rooms every afternoon.
Overall, seemed like the staff had been cut back in a lot of areas and it showed up in the little things. Still great facilities but lost a lot of ambience. Was not just us who noticed. Spoke to lots of people who complained. Less
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