This is a lovely ship. It features Celebrity' unique style in decorating, which may not be everyone's taste but is still tasteful. Great effort was made to give this ship an upscale look so it could be positioned somewhere between the RCL type ship and the true luxury lines.
Some aspects of the service were excellent. Our steward was attentive and helpful. The staff in the dining room did their best in what is clearly a situation where there is less staff than in the past and those working are stretched more thinly. It shows, and it is not clear why Celebrity has decided to decrease customer service here. The food was very good---far better than on a Celebriy cruise we took 3 years ago where everything was bland a pretty cheap. On this cruise one could have fillet beef of once recipe or another at least 6 nights. We found most of the dining selections tasteful, well presented, and interesting. Clearly the put their best chefs here and have rescinded any prior policies of downscaling the dining room food.
There were some areas that were amazing, like the public restrooms that always had attendants during peak periods and were spotless and spacious. Then there were others that made one wonder what Celebrity had been thinking, starting with the stateroom and the "concierge" level.
The stateroom was small. Not as claustrophic as on the Solstice, but still small for a premium line. Worse, there was not enough storage, and I don't pack heavy. Only three drawers, and none of the shelves, etc that ships often have around the mirrors or tucked here or there. The vanity is very small and cramped. In general that whole area looked downsized in order to try and make the room look larger, I guess. There is no curtain between the bed and the sitting area, which is unfortunate if one of you gets jet lag and can't sleep.
We were upgraded to concierge and honestly,I would never pay for it myself. We did get leg props with our deck chairs for it. They did bring canapes every day (even though the form says they will not leave them if you are not in the room, they did leave them. What a stupid rule! This is the kind of thing that makes one wonder what the suits are thinking.) We never were told how to have the concierge book excursions or spa services, and his one communication indicated he would be happy to book rental cars and other port services, but not the ship's own services (On the first day, when there were lines to book excursions due to the line's rather late listing of them, the concierge desk was closed.) Anyway, I am not sure that what you actually get for paying for concierge materializes, or is even worth it if it does.
As always, the food in the buffet dining room always looked better than it tasted. The service there was good for a couple of days then deteriorated fast. I am speaking of the waiters and bussing, not the people serving at the buffet.
We did not use excursions, but sat with a couple that did and it sounded like there were some interesting ones, more interesting than the descriptions had indicated, especially when it came to the meals served.
We booked this through Celebrity's web site and it is not user friendly at all. We talked to others who found it clumsy and badly organized too. It can be hard to find information on it.
We chose this cruise for the ports---Venice and Ravenna in particular. In general it went to several places we had not visited before. All in all we enjoyed the cruise a lot, and felt Celebrity did a good job, but the RCL influence, in charging for extras and trying to monetize you once on board, is very evident now. Hopefully they will not downgrade the service any more than they have,and will rethink the staffing of the dining room.