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Volendam Cruise Review by MIT72

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Volendam
Volendam
Member Name: MIT72
Cruise Date: May 2012
Embarkation: Vancouver
Destination: Alaska
Cabin Category: FF
Cabin Number: 1958
Booking Method: Local Travel Agency
See More About: Volendam Cruise Reviews | Alaska Cruise Reviews | Holland America Cruise Deals
Member Rating   4.0 out of 5+
Dining 4.0
Public Rooms 4.0
Cabins 4.0
Entertainment 3.0
Spa & Fitness 5.0
Family & Children (By Age Group)
        Under 3 1.0
Shore Excursions Not Rated
Embarkation 5+
Service 5.0
Value-for-Money 5.0
Rates 4.0
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Ship Facts: Volendam Review (by Cruise Critic!) | Volendam Deck Plans
Very friendly service
We booked adjacent unobstructed, outside cabins -- one for my husband and myself and the other for my son, daughter-in-law and 9 month old grandbaby.

The boarding process was very easy and efficient with no waiting. We arrived near the beginning of the boarding time and had immediate access to our cabins.

We had filled out the forms on our special needs prior to departure. The gallon of distilled water for our CPAP machines was in our stateroom, but the "pak and play" baby bed was not in our son, daughter-in-law and grandbaby's room. The error was quickly fixed.

Our cabin was very comfortable with a large amount of storage space. The bathroom was very nice, with a tub. There was plenty of room to shower and no problems with water escaping from the shower. We always had lots of hot water.

The staff in both the formal dining room and in the Lido were very friendly and worked hard to accommodate the baby and keep her entertained. Our grand daughter loved some of the soups and one night we ordered a second bowl just for her.

The main courses at dinner were excellent. The desserts were not as good as the main courses.

The only problems we had on board were:

1) That our room was too cold even when the heat was left on the hottest setting. A person was quickly sent to our room when we complained.

2) The toilet clogged up one evening. A plumber was sent to correct the dire situation within 40 minutes.

3) The same evening was the blocked toilet, we received a phone call at 10:30 PM after we had gone to sleep asking us if we would switch cabins the next day (during the sailing in Glacier Bay to allow the wall paper to be changed). My husband thought that the request was a joke, but they were serious. When I explained out out-of-line and inappropriate the request was both in terms of time of night and that we did not wanted to stay next door to our grandbaby, they made amends by giving us a free dinner and nice bottle of wine at the extra charge restaurant.

The gym was very nice and I used it every morning except the last one.

The evening show was mediocre with dull material. The choreography was poor and one of the two female dancers was rather hefty. When a couple got up to walk out on the juggler, he ridculed them even when they tried to sneak out further to the back. I had been yawning and thought he might criticize me for that!

Publication Date: 06/03/12
Read the Alaska ports review by MIT72
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