Baltic Cruise to St Petersburgh
Arrived at Newcastle dock in own car, in the (pouring rain) Port staff directed us to building to unload our suit cases. Drove back to the car park, then on to a shuttle bus to take you to ferry terminal building to Thomson Ships check in, to be met by a very large number of passengers waiting to do the same, (should have had more Thomson Staff to check in passengers). No complementary refreshments were offered to the waiting customers.
After your Photo /debit card details obtained and card issued you were back on another shuttle bus to take you to quayside --Thomson Spirit. The reception and organisation of passengers could have been a lot better. We were on Deck 3 and our suit cases were already outside our cabin by the time we arrived there.
Ship was five hours late leaving port and before sailing we had to endure the constant ringing of life Boat muster bells for over 90 minutes. The Captain later explained that port authorities had insisted an electrical fault be solved before the ship sailed.
Staff were friendly, as were passengers (average age 62)
Entertainment was of a high standard the team worked very hard, however the Wii and bingo was popular.
Horizons lounge on deck 9 was a nice place to chill with an excellent three piece band playing soothing music.
1 pint lager Â£3.75, glass wine Â£4.10, cheaper by the bottle which some passengers carried around! All purchases go your card, keep your receipts someone added Cava to our bill at 0605 hrs, when were in bed.
Maintenance in public areas was of a high standard.
Lido restaurant could be busy, (running out of tea cups from time to time), food hot and cold was of a high standard, food temperatures monitored at the bain-marie /hot plate.
Compass Rose restaurant, more relaxed atmosphere, orders were taken by friendly efficient waiters sometimes the food / coffee were served to quickly, but you avoided the scramble at the Lido.
Ports of Call, shuttle buses if supplied by port authority were free, some passengers opinion was that there should have been more time in port.
Arrival back in Newcastle ( we had to be off ship @ 0830). You are called forward to disembark by color your luggage label. OK but then you join a long queue on the stairs to get off the ship, guess how many Staff on gangway to scan you through -- ONE with number of passengers disembarking 1200 + On the quayside another queue for the shuttle buses to take you to building to collect yourlugage.
In my opinion Thomson Spirit Managers could improve the Welcome/Farewell of the passengers.
Would I sail on the Ship again if the location and price were right - Yes.