We embarked in Fort Lauderdale. Embarkation was on the whole a smooth process. We were able to go to our cabin immediately and drop off our luggage. Cabin was clean and had lots of storage space. Our cabin steward was good and tried hard to please us. We had smooth sailing across the Atlantic. The captain of the ship, Commodore Romano, was very visible and seemed quite a persoable man. He left the ship during the second leg of the cruise. The captain who took command was not very visible and certainly did not keep us as informed as the commodore. Somewhat disappointing.
The majority of the staff were very friendly and the service on the whole was quite good. However there were more than a few instances where the staff in some of the lounges seemed totally bored and disinterested in their job. It was quite a shock actually to see that happen as it definitely has not been our experience on previous Princess cruises.
The port lecturer was excellent and very informative. The guest lecturer, Jules, also was very good. The entertainment on the whole was just so so. Had seen some of the performances by the Princess singers and dancers. Did enjoy the Russian troupe that Princess brought on for entertainment in St. Petersburg.
Food was not as good as I had expected it would be. The steaks onboard were at best mediocre. We were told that Princess has decided to no longer serve escargots. A real shame as Princess always had great escargots. Somebody at the head office needs to rethink this decision. Overall a decline from the food at other Princess cruises,
The coffee served, unless you paid for the privilege, was uniformly lacking in taste. Why cut corners on coffee?
Appetizers and soups, as always, were very good. Princess does a good Ceasar salad.
Our waiter, assistant waiter and head waiter were excellent. Never did see the maitr'd.
Ports were great. We had bought the London on your own excursion. Took almost three hours to get there. Don't know why we could not have left at 7 in the morning instead of 8. Wish we had done the high speed train to London on our own. No other tours with Princess but did a lot of tours on our own.
St. Petersburg was certainly the highlight of the cruise and a big reason for booking the cruise.
Disembarkation was very smooth. Well organized and hassle free.
One night we had quite a bit of water seeping into our cabin. We were not informed of anything and the whole incident was handled very poorly by guest services when we inquired. We were not given any satisfactory explanation . We were later told that the pool in the aft was the cause of the problem. How that could be was beyond me. Especially when there were water stains in the curtains.