Our family of adults returned from our cruise with many good memories and some not-so-good. Although the ship is old, an is scheduled for December 2012 renovation/remake, we enjoyed it as a whole. This was our second voyage on the Enchantment.
Particular highlights for us were our wait staff and the entertainment. We prefer set seating so we have the opportunity to get to know our wait staff. They did not disappoint. Our assistant waiter was very personable and popular. Our waiter very personable as well but very impressive dealing with an unexpected broken plate that cut his fingers. He quickly wrapped his hand in a towel, directed the assistant waiter on how to distribute the meals across several tables, then went for treatment. He didn't touch a plate after the cut and was able to return later in the service. What was impressive is how the head waiter stepped into his place. Throughout the cruise, the head waiter was outstanding as well. Not your typical head waiter who just greets you at the door.
The entertainment was both varied and outstanding. Every night, there was something to enjoy in the main theater. In particular, the cruise director's tribute to Neil Diamond was entertaining and all of the production shows were great. One exception -- the piano bar. We usually enjoy them, but not this one. He was one of the worst in our 13 cruises.
The room was fine and the bathroom a good size. The ship is showing its' age, with a balcony that could use sprucing up (rust on the walls). The steward was very good, but here's the downside. We came to call it "the noise". It would start with a loud clunk or two then sound like a loose pipe or belt banging against something. By night 3, I had enough and called guest services. They promptly sent up security (at 2 am) but the noise had stopped. Over the rest of the cruise, we had various people in our room, outside our room, and even in the service panel next to our room but it continued. We didn't get a good night sleep throughout the cruise. I finally came up with a layer of life vests and comforters on the floor to silence "the noise".