Serenade of the Seas Review

4.5 / 5.0
1,674 reviews

Corporate cuts are obvious in reduced service and quality

Review for the Western Mediterranean Cruise on Serenade of the Seas
User Avatar
fab803
2-5 Cruises • Age 50s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: May 2012
Cabin: Grand Suite

We recently sailed for 12 nights on Royal Caribbean (RC) (Serenade of the Seas) and had a nice relaxing trip. The destination of the Western Med and the ports of call were excellent. The RC employees were helpful and pleasant. We also had the opportunity to upgrade to a Grand Suite just prior to sailing and the added benefit of Concierge Service really made a difference in our experience.

Where we were very disappointed was in the lack of available employees to handle some basic requirements on board. Also the selection and quality of the food in the dining room was poor and drove many cruisers to alternate dining options (like the specialty restaurants, which of course adds more money to RC coffers).

Examples of the decline in service include lack of cleaning in the pool areas (dirty chairs, glasses and plates sitting for several hours before being collected and lack of waiters to help you out).

Cabin Review

Grand Suite

previous reviewnext review

Find a Serenade of the Seas Cruise from $312

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.