Embarkation: Embarkation at Ft. Lauderdale went very smooth and we were onboard within 30 minutes of arrival.
The ship: The ship is beautiful and very tastefully decorated. The public rooms and foyer were 1st class. The crew were all very friendly and helpful.
Dining: The food was excellent with many choices in the main dining and Horizon Court. The only exception was the coffee which was nearly undrinkable. One option was to buy a "coffee card" for $30+ to get real coffee at the International Cafe. I do not feel I should have to spend $30. to get real coffee when all of the other cruise lines serve real coffee.
Cabin: Our cabin was roomy, lots of storage, and tastefully decorated. The bed however, was so uncomfortable that we finally ordered an egg-crate cover and even then was not comfortable.
Tours: We booked two tours on Princess - one to Normandy Beaches which was excellent and one to Oslo, also excellent.
Entertainment: The shows in the Princess Theater were disappointing with the exception of Jacqi Michaels who is excellent.
The lectures by Jules Talarico were excellent and the shore excursions by John were also excellent. We saw the captain somewhere on the ship nearly every day. He was very friendly and always seemed to be monitoring the whole ship.
Disembarkation: We disembarked in Copenhagen and it was the most organized of any disembarkation on any ship that we have been on.
I give the Emerald Princess 4 stars for this cruise. It would be 5 if the coffee problem were addressed as well as the mattress.