It should have been a beautiful cruise in the Mediterrean, we had the owner suite and expected a great time. However:
- checking in in Rome was extremely disorganized, shuttle bus driver was not even helping people to load and unload their luggage in. the bus.
- THEY KEPT OUR PASSPORTS. Is that legal? Only returned to us in Le Havre.
- Satetroom's service was the worst ever, in the first day, the garbage was not collected, dirty dishes left in the balcony. After we complained, we got lots of apologies and an explanation that the room's stewart had just been moved to that area and was not used to the job!
- no contact from the concierge, she didn't even bothered coming to introduce herself. When we call to ask for some hors d'oeve in the room, she said was not possible and called me "honey"
- Poor shows, no comedians.
- The food was the worst we ever had: no lobster or rack of lamb or even a decent steak dinner. Terrible desserts, no baked Alaska or even a decent crÃ¨me brulee, just a cheap version of an orange crÃ¨me watery and tasteless
-. When we asked why, the waiter said that at this time of the year they could not get lobsters in the Mediterranean and that Baked Alaska had been banned everywhere because of safety, way too many cases of fires in ships ????
There was one dinner in which we had to wait 40 min for the main entree because they ran out of chicken, which by the way looked like a cheap version of a Shake and Bake
- No support from the concierge what so ever. The lines we always busy and she would not return our calls
- extremely poor choice of the room menu, and every order came with something wrong and several of them just didn't come. When we phoned comparing they had no record of the order at all.
- as always extremely expensive Internet fees. And of course there is no warning when you are running out of time of the package you have purchased. A complete rip off, which is common practice in all other shipping lines we have been.
- terrible service in the breakfast of the dining room. They just included a buffet in it to clearly minimize their work. It makes breakfast look messy and not organized.
- all crew members started to work better towards the end of the cruise, 2 days to go, because of the final tipping
La Coruna - second port
didn't take any excursion with the shipping line, we walked to the castle and the entrance was free because they were renovating. Interesting but not espetacular. The city is cute, good coffee, cute shops, nothing special though. Nice shopping Mall very close to the ship with free Internet, that unfortunately was very weak and useless
Dover - third port
we didn't take any excursion. There was a shuttle bus from the ship to town that cost 4.50 pounds, a rip off.The town is not prepared for tourists, the locals hate us. Ugly and simple, we just didn't feel welcome
tried to go to the castle, entrance fee 20 pounds
No free shuttle form the ship to town. 15 euros return
We rented a car for 6 + GPS for 185 euros and we drive to Paris. Had a great time, parked the car and took the red bus that cost 27 euros each.
The train to Paris would have cost 50 euros each way, it was worth driving and fun.