Embarkation; 3 stars
Even though the cruise didn't leave until 8:30pm, we were able to get on around noon. Baggage drop off and porters aren't really a Celebrity issue but the porters were very aggressive seeking tips. Check in was a little slow. There was a family in front of us that was obviously having some issues but we weren't offered the chance to move to another line. Once on board we were greeted with the very welcoming sparkling wine or mimosa.
Ship; 3 stars
The ship looked good. We've never been on the Summit so I can't really weigh in on a post-refurbishment comparison. The public areas looked new and fresh. The layout of some areas, though, looked like the Solsticization was shoe-horned in. For instance, the Revelations Lounge no longer has a full sweeping view ahead and the Cellar Masters isn't in a cellar or separate room but a pass through area near the MDR.
The music was sometimes too loud and often not appropriate for the setting. For instance Cellar Masters often had a techno beat which just seems "off" for a wine bar area.
Our Deck 11 Aqua Class cabin was new. The room and balcony seemed smaller than the same class cabins on Solstice class ships but it was big enough. There were two chairs and a table but no footstools on the balcony. The balcony also had doors on the dividers that would be nice if you were traveling with another couple next door. The cabin had a safe and Wi-Fi reception was fine. It also has the new shower head typical of Aqua Class and glass doors. The shower had a clothes line and bottled shampoo and conditioner. The wall at the foot of the bed was one big mirror which was a little odd. The layout of the closet doors at the entrance didn't mesh well with the door to the bathroom just opposite the closets; it became a little bit of a maze if one of us had a closet door open and one was opening the bathroom door. The toilet didn't always flush the first time. Our room steward just told us to wait ten minutes and try again. Sometimes it took 20 minutes but eventually it worked. I know others had problems too, so proactive concern and attention from the staff and management was in order but not forthcoming.
Staff; 3 stars
Service was mixed. The assistant waiter in Blu, Mustafa, was excellent. The sommelier in Cellar Masters (Laurentio--sp?) was good. As noted, our cabin steward was not apologetic about the toilet problem, but she and her assistant kept the room in great shape. The sommelier in Blu was efficient and the waiters there were as well. For some reason we had two different waiters even though we had the same section each night. Breakfast in Blu was quite slow on a couple mornings. The Martini Bar seemed unnaturally quiet every time I went by. Other bars seemed good. The service in QSine, Bistro on 5 and Cafe al Bacio was good, although the Cafe staff often seemed quite busy and could use another hand. Casino staff was fine. We had to work with Guest Relations on an issue and they did a good job as did the Captains Club staffer. Overall though, the staff seemed less friendly than on other Celebrity ships.
Food and beverage; 4 stars
We ate in Blu every night except once in QSine. The food in Blu was really very good, from appetizer to dessert. I realize food is subjective but we both really liked it. Dinner is QSine was also very good. Room service breakfast one morning was a real low light. It arrived on time and the coffee was hot, but the eggs, pancakes and toast were all cold; there was no butter or jam; and they delivered the wrong juice. Breakfast and lunch in the Waterfall Cafe was average. We had two lunches in Bistro on 5 and both were good. (It's a good place to go on embarkation day.) We had the premium beverage package and thought it worked very well. We might not have saved money but we probably came close. Our wine glasses never were empty for long at dinner. We also bought the discount card for the Enomatic Wine Dispenser and that was handy although we didn't save all that much ($5 on a $50 card) and I'm not sure I'd do it again. Mixed drinks on the ship were well made.
Itinerary; 4 stars
The ship left from San Juan, then visited St. Maarten, St. Thomas, Tortola and Bermuda before ending in Bayonne. These are good islands and having an overnight in Bermuda is a nice change of pace (we were there from about 2pm one day to 5pm the next). Tortola was a brief stop though only about 8am to 2pm. We took Celebrity excursions on St. Thomas (cat trip and snorkeling), Tortola (Jost van Dyke) and Bermuda (night trip in a glass bottom boat) that were good.
Entertainment; 4 stars
We only went to one of the shows that was a review of movie music. We both enjoyed it. The a capella group was good and the Spanish guitarist, Nestor Santurio, was especially good. There was another guitarist who was not as good.
Disembarkation; 3 stars
We had to be out of our cabins by 7am. Aqua class guests were invited to Michaels Club on disembarkation morning for coffee and pastries. However, Michaels Club didn't open until 8 and there was no coffee or pastries offered. We asked for 9:00am disembarkation and we were off the ship around 9 and through Customs and at the pick-up area around 9:45.
Overall; 3 stars
Great dining in Blu, the itinerary and entertainment couldn't sustain an overall 4 star rating. There were another other misses such as the toilets, room service, the stateroom layout and size, and the music in the lounges.