I booked this cruise line, as I was expecting a 5 star experience, and thought I was paying for just that. We have cruised with many of the better cruise companies, and really expected Holland America to compare favourably. How wrong we were.
On entering the ship, It immediately looked shoddy and tired. Our cabin was good, but even that looked in need of a re vamp.
The Rotterdam restaurant had no wow factor like other cruise lines, and the staff what there were of them, were dressed more like cleaners than waiters, in cargo trousers, big heavy boots and a tunic. Even on formal nights they looked no better. We had just one waiter, and a wine waiter who were really rushed off their feet.
The show consisted of two dancers and a few singers, who had absolutely no continuity, and didn't know how to put a show together.
We shared a table with four other people who were 3 star Mariners, and always cruised with Holland America, and they were also disappointed at the service they had received.
After two days most of the wines on the Navigator package were unavailable, the Grolsh beer ran out after one day. The food was lukewarm when it was served.
I could go on and on, having been used to travelling with Princess, Celebrity and RCL, I was shocked at the standard of this cruise line.
There is no way I would wish to cruise with Holland America again, and certainly would never recommend them.