First, the cabin was very nice. Nothing unique, but felt spacious and the balcony chairs were comfortable. The bed a comfortably firm but the pillows were lumpy. No, we didn't ask for replacements but I'm sure they would have tried had we asked.
The food was exceptional. We didn't have one bad meal, from the specialty restaurants to the main dining room to the other restaurants. Our traveling companion had a gristly steak in the Steakhouse and when the maitre d' found out she was horrified that we didn't speak up sooner, she would have replaced that meal with another, etc.
With that in mind, she was just a single example of the crew, and I mean ALL of the crew being very cheerful and respectful. We had wait staff coming around to say hello when we were clear across the dining room. They made us feel very special.
I think the prepaid internet service was new because that was the only glitch we encountered. The credits were not applied nor were we given the password. The internet manager had her hands full but graciously handled the situation and made the appropriate credits. Yes, internet is slow at sea, but such a great thing. (Time to make it FREE!).
The production entertainment was not nightly. There were a couple of comedians who were family friendly. Lovena Fox was an outstanding performer and she should certainly entertain more than twice on a 16 day voyage!
Disembarking in Japan was tedious. The original plan was to use the colored-numbered tickets. That was changed and when the lounge filled up, they let us off. What we were going into was a very long line waiting to go through the Japanese customs/immigration/health checkpoint. This process took upwards of an hour, half of that standing in the sun. Using the tickets seems to have been the better idea after all, so that the group would at least be lined up under the canopies, out of the sun.
Other than that, this was a GREAT cruise.