Just off the Monarch yesterday. Let's start off with the "Good" The price to sail for a 4 night cruise is very good. The public areas are in pretty good shape other then a few scrapes here and there. The food is consistent with other R.C.I.
ships, and Cocoa Cay was fun but not as good as Labadee bu then again Royal Caribbean spent about 50 million on Labadee. The dining staff, Cabin steward, and entertainment staff were all very good at what they did.
Now time for the "Bad" I booked cabin #2646 which is the last cabin on deck 2 on the port side yes it was a very late booking so I did not expect a cabin in a prime location but the way the ship is set up you are no where near the elevator I recently cruised on the Oasis and there too I was at the aft of the ship but this time the walk was twice as long on the Monarch with happens to be a 1/3 shorter in length. when I got to my cabin and opened the door it smelled of body odor and and cigarettes, and was quite warm I told the man in charge of that floor and he had it sprayed and told me that lately that cabin has a bad smell every time it leave port and should go away when we sail. I turned on the A.C. and went to lunch and came back the cabin was still warm I called maintenance and they said they would look into it. the did "adjust it" but still warm I had no A.C. the entire cruise in my cabin.
Now the "Ugly" I went to the front desk to let them know what is going on the the smell and no A.C. the man at the desk told me a will manager will contact me about moving me to another cabin sometime that night. no one did so I asked for a manager later that evening I was then told there are no other cabins to move me into I asked why was a told I will be moved? they had no answer. I then asked to see the guest relations manager.
I asked the man at the desk if this was an on going problem with this cabin he said no, but because of all the vents I was in a low pressure zone. I then asked him if the ship grew extra vents since the last sailing and he said of course not then I told him then this can't be a one time thing and he then agreed with me.
Finally I was asked to step into the office, I I asked the manager why was I sold that cabin when there is an ongoing problem with the A.C. I was told by her that its the reservations Dept. fault not the ship's fault because the ship doesn't book cabins. I was offered a 45.00 on board credit and was told when I get back home I may or may not receive any other compensation if I take the credit now I told her first of all would you go on vacation and be happy to be in a hotel room with no A.C. for 4 nights if they discounted your bill 45 dollars? she said no. I then told her this is not let's make a deal we are not on a game show she need to take responsibility of the situation since it's her job She then told me I should perhaps see more entertainment and do more activities that way I would not spend much time in my cabin. I told her I paid for it I should have full access to it any time I felt like it just like any other passenger. I was then told she will make a full report of it and I will hear form someone shore side.