My wife and I booked this cruise as a celebration of our eighteenth wedding anniversary. All things considered, our cruise was wonderful, but with a couple of rather distressing problems.
Embarkation Day: We boarded our ship about 11:30 am, and proceeded to the Lido deck for our midday meal. Upon learning we went to our cabin, and noticed a strong cigarette odor both in the cabin, and the surrounding passageways. We then had a enjoyable evening and late dinner in the dining room.
Upon returning to our cabin and being rather exhuasted from our trvels that day we went to bed and fell quickly to sleep.
Day 1: We awoke to the same cigarette odor in our cabin and surrounding passageways, and noticed a cigarette butt that had been crushed out on the carpet near our cabin. We then went to the guest servicees desk, and reported these things, at which time they notified housekeeping to look into it. Upon returning to our cabin we found to odor to be much dissapated, and our steward had placed an air purifier on the desk. This took care of the problem. However, later in the day we returned to our stateroom to retire for the evening, and not falling asleep right away were bothered but the sound of a slamming door for most of the night. Thinking this was just some very rude neighbors we kind of passed it off thinking that it would not be repeated. However,
Day 2: A great day at sea and returning to our cabin, we noticed the steward was staying on top of the cigarette odors, so we continued to enjoy our evening, and returned to ou stateroom around 10:30 PM to be kept awake by the same slamming door. Deciding to investigate the source we stepped ouutt in th e passageway to discover the slamming was a fire door that was marked Emergency Exit Only. The door was being used by crew members for access to their decks down below. Off to guest services again. After reporting this, the representative notified security to post a guard there to restrict the use of this door. Helpful, I was able to sleep thru the night, but my wife was awakened at about 2:00 AM by the same slamming. She pu ton her bathrobe, and walked to guest services once more to report this, but she got no more sleep this night. I went to breakfast, and my wife went to guest services once more. The result of this visit gained us a new cabin (R 196) with a window no less. Also they rewarded us with a refund of 20% of one days cruise fare each which amounted to less than $25.00. We told the other people sitting at our table in the dining room about our adventures and one of the couples (who were in E48)were also disturbed by the slamming door. After enjoying the remainder of the evening we returned to our cabin for a night of undisturbed sleep.
Debarkation Day: as we customarily do, we at our breakfast in the dining room, and after recounting our adventures in E5, the couple across the table (who were in E8) were also disturbed by the slamming door and told us that there cabin steward had placed an air purifier in there room without being asked. After breakfast we diembarked and were off the ship by 10:30AM.
It was a really great cruise except for those item noted, and the common denominator for the three affected couple was they were all booked as a Guaranteed Inside Stateroom. Makes me wonder......
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