Celebrity Infinity Review

4.0 / 5.0
1,668 reviews

New Cruisers Review: March 26 Infinity to Panama Canal

Review for the Panama Canal & Central America Cruise on Celebrity Infinity
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ontheocean2
First Time Cruiser • Age 50s

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Sail Date: Mar 2012

This was the first time I had ever cruised and I'm pleased I started with a cruise to Central America and Panama Canal. The experience included some highs and lows but overall it was a great vacation. Given that it was my first cruise, and I can be hard to impress (to say the least), I was hyper-sensitive to everything around me right from the first moment we started this adventure. Embarking was odd -- we were in an Aqua Class stateroom, which has its own "express line" but our line was slower than the general boarding line. Celebrity staff on the ground were clearly disorganized but we tried not to let it bother us - we were happy to be onboard the Infinity...my lady and I went upstairs to shoot hoops on the basketball court before the ship even left because it seemed like about the oddest thing we could do.

As a newbie to cruising I couldn't believe that cruise ships don't even take one night between trips to organize, stock up and clean up to ensure they present themselves as the financial juggernauts they are. But only a few hours down-time between each journey -- and this shows to anyone paying attention. When we got on-board everyone seemed to be playing catch up to the people that just boarded, just minutes after saying goodbye to the people from the previous cruise. Odd way of doing things.

Our Aqua Class room (#9179) was supposed to be slightly bigger and better (size, tv, fancy face cloths etc) in all aspects than the next step down concierge class but this didn't seem obvious to us. For the first 24-48 hours some things that were promised, simply weren't there but then started appearing magically. And we had to go to guest relations to ask what bonuses and services we were supposed to get with our room...and at that point we could start asking for these things (like special pillows for those that need them). I figure if they're going to charge extra for this class of rooms, it makes sense that they would not only be clear about the services and bonuses you have paid for but they would make it a priority to ensure these things are actually made available to you without you having to do a Sherlock Holmes to figure out what you should be getting. With all this said though, the room was beautiful and a perfect place to call home for Sandy and I for the next two weeks. Our room was about midway, on the left side of the ship, which is the side of the ship that is up against the port when you dock (and lets you wake up to the "Welcome to Guatemala" sign the morning you arrive there). Hmm, maybe that's why they call the left side of the ship "port".

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