URGENT COSTA PASSENGERS, PLEASE READ BEFORE BOOKING. OUR PERSONAL EXPERIENCE WITH COSTA CRUISES.
WE HAVE COMPLETED JUST SHORT OF 3 DOZEN CRUISES WORLDWIDE WITH MANY COMPANY'S
3RD May 2012
Just returned from Costa Cruise (Dubai to Venice) on their latest ship 'The Costa Favalosa'
We had a full crew compliment but only 2/3 passengers on this trip.
The reason I mention BELOW these very sad incidents is to show the loss in trade and explain the ridiculous situation we have now with Costa Cruises trying to claw back every single penny unfortunately at the expense of passengers, it's not actually just sad it's a farce and basically a rip off!!
We have cruised with Costa just prior to these incidents and yes they were very expensive but the Itinerary then was the reason we booked, same as this recent cruise on the Favalosa as not many if any others do the itinerary around South Arabia and the Suez Canal.
2009 Cruised with Costa, Expensive but o.k. liked Itinerary.
2010 Already booked on a Costa cruise Dubai to Venice 'ship crashed killing 3 crew in Sharm el Sheik'. (Our cruise cancelled days prior to sailing).
2011 (Jan) we were going to book Concordia but went for a cruise a few weeks later on the latest ship. 'Concordia Sunk Killing 30+
2011 (Feb) Another Costa ship hits the headlines, no power afloat in Indian Ocean, 'towed for 4 days to safety'
This is the differences we have found crising with Costa 'post Concordia'
Tipping, 6 Euros per person a day 'taken out' of your account for tips, NO OPTION! Because of this it was found that about 40% of the crew where unhelpful to be polite.This normal ruitine for Costa.
No 24hr buffet, have to eat in restaurant as after 5pm only a stagnant pizza available left under heated light in buffet area.
On Formal night no option if you wanted food you had to go to the Formal Meal or wait for the floppy Pizza at 2100. (Nothing else just a portion of pizza)
Breakfast, Warm and disgusting, have to go back and forth to other end of deck to track down bread, butter, and various items hence food now cold and inedible.
The Buffet and Restaurant are very clean but no control over hand sanitizers, they need to be more visible and have a crew member to warn guests who walk past.
Reason for that is today is the first day I have felt a little better, dhiaorea eased after two weeks and now not as nauseous, as for my partner show is very ill and has attended the GP who said its food poisoning!!!!!!!!
On deck 2 for the whole 17 days trip there was a couple of areas the smell of Human Excrement was evident walking past was putrid and literally made us sick, NO ACTION WAS EVER TAKEN AS THE SMELL WAS ALWAYS THERE.
Free A4 daily paper now 3 Euros
Free Cinema now 9 Euros
No midnight buffet
Cannot use restaurant for breakfast or dinner
Service in restaurant bad (takes 2 hours to complete meal) if waiters not singing after meal for guests.
Now charged for room service
No tea or Coffee served after normal evening meal in restaurant, unless you wish to BUY a coffee?
Breakfast, appalling, bacon slices of pure uncooked fat every day and re cooked foul tasting sausage, over boiled eggs, and watery scrambled eggs.
Teatime, menu exactly the same no difference, just substandard cheap food.
Evening Meal, Basic and not to cruise line standard, little variation, warm, and a fish dish that made us all ill on the table.
Free Shuttle Bus NOT FREE, (Always 6 Euros ) except for places like Salaha where they take you to the dock gate and are met by taxi drivers in the middle of nowhere who want to charge you 50 Euros an hour, We walked for well over an hour it's just desert
Embarking/Disembarking (Could give so many examples).................
Old man just short 90 rears AND his wife both in wheelchairs 6 hours waiting for a bus transfer then flight just taken off board early am. no food and very stressed.? These poor people where on their 62nd anniversary and were supposed to be on the Captains table, messages are left no on a ships website informing them to attend? HOW ARE THEY SUPPOSED TO UNDERSTAND THAT? - They missed their captains table and didn't even get a cake as they expected, these are GOLD RATED Costa passengers????
At 11am last day on board and awaiting travel to airport my partner asked the waiter is she could have a drink of water from buffet area, HE SAID NO, as we are no longer on the cruise, just as an example.
There is one thing you can be sure if reader, I don't tell lies, I have never in my life complained or sent a letter like this but all I can say is if you book don't say you were never warned.
People and friends make your holiday and that is what got us all through this trip, we will have to put this one down to experience as we have luckily always had fantastic cruise but sadly on this occasion Costa Cruise have lost the plot, ant to anyone who is on their first or srcond cruise (THIS STANDARD IS NOT THE NORM ITS BETTER EVERYWERE ELSE)
To go into everything in depth this critic would end up in book form, on the plus side the Entertainment on stage was good except for one show were we watched a Frank Sinatra singing on VIDEO. ?
The Old Cruisers.