This has been a great cruise, good weather and interesting ports of call. The food service in the dining room has been efficiently professional and friendly particularly from Edwin and Kai at table 22 in the Magic Flute dining room. Nothing has been too much trouble for them and their attention to detail have been a great part of my enjoyment on board. All crew members have been friendly and helpful and I have nothing but praise for them all. The shows in La Scala have been very good, I was really impressed by some of the acts. There at a few points that I have to bring to your attention though.
Food Hygiene. Many wine glasses have water spots on them which makes their appearance unpleasant. Perhaps the glass washing machine needs cleaning more often or an additive to the final rinse from Diversy or some such company would stop that. Wine glasses should be carried either on a tray or by their stems, not with fingers inside them as I have seen. Glassware and silverware should not be polished with a cloth which could transmit pathogens, again if a rinse agent was used there would be no need to wipe them.
Sports on TV and the Sports Bar were very poorly presented. I expect to see current sports not a rerun of Boxing from 1975. Showing sports that have little interest to passengers must be reducing bar takings at the Sports Bar. Most of the passengers are North Americans who want to watch Hockey, Baseball, and Basketball and Northern Europeans who enjoy Soccer particularly this month when the finals and semi finals of the European Championship are played. Two Spanish, one English and one German team are playing this week and not to show the games is a missed opportunity for increasing passenger enjoyment and Sports Bar revenues. Friendly rivalry could be encouraged and would do a lot to fill the sports bar which do not seem too busy in the daytime when these games are on. I have brought this to the attention of the Cruise Director, Jimmy Rhodes, who acknowledged my note regarding the very important soccer games but did not follow it up. I really feel a full current sports program on TV would boost your revenues in the Sports Bar like the Karioke singing fills the Pig and Whistle Pub in the evenings. The Sports Bar is a great venue but needs better utilization.
Lastly the Library, it was dismal. I recently sailed with Holland America's Veendam which had a superb library and permanent librarian. I recommend you check it out.
For all of this though I felt I got good value for my money even as a single passenger and will cruise with you again. This is my second transatlantic cruise with you. I do not believe in criticism without suggestions and I hope that someone out there at least considers some of the ones I have made.