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Balmoral Cruise Review by italycruiser

Home > Reviews > Member Reviews > Balmoral Cruise Review by italycruiser
Balmoral
Balmoral
Member Name: italycruiser
Cruise Date: April 2012
Embarkation: Southampton
Destination: Transatlantic
Cabin Category: BA
Cabin Number:
Booking Method: Local Travel Agency
See More About: Balmoral Cruise Reviews | Transatlantic Cruise Reviews | Fred. Olsen Cruise Deals
Member Rating   4.0 out of 5+
Dining 4.0
Public Rooms 3.0
Cabins 4.0
Entertainment 4.0
Spa & Fitness 3.0
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 3.0
Service 2.0
Value-for-Money 4.0
Rates 4.0
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Ship Facts: Balmoral Review (by Cruise Critic!) | Balmoral Deck Plans
Titanic Memorial Cruise - Balmoral
I also just returned from this truly exceptional cruise. This was organized by the Miles Morgan agency and the speakers, activities, meals, etc. were well planned and enjoyable.

However, as noted by the previous reviewer (Bollinger Babe) departure in New York City from this cruise, the responsibility of the Fred Olsen operations staff, was a total fiasco.

I inquired early in the cruise about arranging private transportation from the cruise terminal to the airport. I was assured the line had arranged "plenty of taxis" and that personal arrangements were unnecessary. Thankfully there were porters in the terminal to assist with the luggage but they had no choice but to dump all passengers and their bags in two very crowded waiting areas. There were nearly no taxis available and it was clear no arrangements were made in advance. After waiting nearly an hour for a taxi, and still a long line to go, I was lucky to find by phone a private transport company that was able to dispatch help immediately. The cruise thus ended unnecessarily with a very stressful day of transport. Fred Olsen employees were either totally ignorant of the conditions in New York City or simply didn't care and neither option is acceptable.

I have sailed on approximately 75 cruises disembarking at ports all over the world and I have never seen such a disorganized departure. Given this very callous treatment of a large number of their passengers, I would never sail with Fred Olsen lines again.

Note that my ratings apply to this very unique cruise that included special activities, entertainment and meals.

Publication Date: 05/02/12
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